Rachael Parker

Quoting contractors for internal door packages from door schedules, BOQ or supplied information. Attention to detail at this point is important to ensure the customers requirement have been met.

When order placed the quotation would be scheduled into our manufacturing software and sent to the customer for sign off, once received back the order would be commit on our system for the manufacturing team to enable them to make the goods for delivery.

Liaising with the customer at all points of the enquiry from estimating to delivery via email and telephone.

Led a team of 6 people in estimating and order input for Joinery Department on all contracts.

Liaised with directors and production management to meet delivery deadlines.

Advised customers on potential delays, ensuring transparent communication.

Coordinated timely procurement of goods for factory operations.

Supported my team during peak periods by organising and prioritising workload, assigned tasks to staff members and stepping in to help out where needed.

Looked after the aftercare department where we were tasked with looking in to customer complaints, claims and incorrect deliveries.

Worked within the sales team administrating orders for timber / building materials that customers would telephone or fax through and I would process on to our system, order goods where needed, liaise with suppliers and transport and update customer on delivery dates.

I was taught by a great team in the office and became knowledgeable about the product I was asked to trial a telemarketing role which I did and it became apparent through my calls we were losing business it was then the company set up a department solely in telemarketing to recapture the lost business.

Worked within the marketing department my role was sourcing marketing products for the company reps, capturing data from our system and sending out promotional flyers / offers. Organising corporate events and often luckily enough to attend, this meant liaising with management at director level to ensure expectations were met for the events and and all ran smoothly sending out invites to customers following up to ensure they had received and would be attending. We also were heavily involved in the Help a Hallam Child Charity and held numerous balls and fundraising events.

Part time working 4 hours a day to fit in around my young daughter responsible for answering all incoming calls and distributing to the correct person / department. Taking messages and passing on to the relevant person. Making outbound calls for the sales director.

I requested additional responsibilities, leading to undertaking audio typing tasks for the sales director and also assisted the marketing department in sending out promotional mailing. Organising our Christmas parties on behalf of the company owner.