Rachael Page
Stourbridge,West Midlands
Summary
Driven and adaptable, equipped with strong communication and organisational skills, paired with keen ability to build relationships and manage conflicts. Proficient in delivering key HR functions, such as recruitment and employee relations, with focus on fostering positive workplace culture.
Overview
9
9
years of professional experience
4041
4041
years of post-secondary education
Work History
Generalist HR Advisor Secondment
West Midlands Ambulance Service
West Midlands, West Midlands
07.2024 - 07.2025
- Delivered HR support across Corporate, Emergency, and Patient Transport services for 600 employees
- Assisted managers in resolving diverse employee relations issues
- Delivered HR training to line managers on policies and processes
- Authored and implemented workplace guidelines for transgender staff support
- Supported managers in maintaining sickness absence below 4% during Q2 and Q3 achieving company target.
- Updated and monitored detailed workforce records utilising GRS, ESR and HRIS tools
- Promoted positive work culture by addressing employee grievances.
- Advised on employment legislation and compliance.
- Maintained caseload
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
HR Recruitment Coordinator
West Midlands Ambulance Service
, West Midlands
10.2021 - 07.2024
- Responsible for Vacancies within Non Emergency Operation Centres across 3 dedicated control rooms. Vehicle Preparation Operatives across 17 Hubs recruiting and processing circa 30 members of staff.
- Boosted company visibility by participating in 60 recruitment events during 2024
- Organised and aided recruitment interviews for candidates
- Led workshops for hiring managers refining interview skills and improving recruitment outcomes.
- Streamlined recruitment processes by maintaining talent pool records
- Facilitated outreach to under-represented demographics across west midlands region.
- Handled administrative duties such as updating records and managing correspondence improving overall team efficiency.
- Worked closely with HR team to align recruitment strategies with business objectives.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Administrator
Envirovent
, West Midlands
10.2016 - 10.2021
- Accurately completed data entry tasks ensuring error-free records
- Handled customer concerns effectively to drive better client experiences
- Contributed to staff recruitment, enhancing team strength
- Ensured sensitive information remained secure and confidential
- Arranged meetings and appointments to ensure smooth and effective time management
- Managed invoicing and billing processes, ensuring financial accuracy and transparency across office operations
- Managed numerous daily telephone and email queries, decreasing correspondence delays
- Processed invoices and financial records with precision to maintain accurate documentation
Education
Level 5 - Associate Diploma in People Management
CIPD
Bachelor of Science hons - Social Policy
The Open University
Milton KeynesSkills
- Employee relations
- Recruitment and selection strategy
- Strategic thinking
- HR software proficiency
- Forward focused
- Communication
- HR policies understanding
References
References available upon request.
Timeline
Generalist HR Advisor Secondment
West Midlands Ambulance Service
07.2024 - 07.2025
HR Recruitment Coordinator
West Midlands Ambulance Service
10.2021 - 07.2024
Office Administrator
Envirovent
10.2016 - 10.2021
Level 5 - Associate Diploma in People Management
CIPD
Bachelor of Science hons - Social Policy
The Open University
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