Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Rachael Oley

Saltney,Cheshire

Summary

Passionate and community driven project manager with five years experience designing and delivering inclusive community projects for adults and young people. Offering strong leadership and communication skills with background in team management and youth engagement. Demonstrates strong leadership and communication abilities, with the strong ability for fostering community engagement and collaboration. Committed to creating meaningful community programmes that inspire growth and development.

Overview

22
22
years of professional experience

Work history

Social Projects Manager

Can Cook/Well-Fed
Deeside, Flintshire
06.2020 - Current
  • Built strong stakeholder relationships, fostering collaboration and buy-in for major initiatives.
  • Enhanced team performance by providing continuous feedback and guidance.
  • Promoted a culture of continuous improvement amongst team members encouraging innovative ideas and solutions.
  • Created contingency plans anticipating potential issues that could derail the schedule or increase costs.
  • Oversaw the development of detailed project plans with clear timelines and deliverables.
  • Coordinated multiple teams to ensure project deliverables met quality standards.
  • Streamlined communication across departments for seamless project execution.
  • Conducted regular reviews of project progress with senior management.
  • Mentored employees to maximise development potential.
  • Led and motivated staff to achieve targets.

Team manager

Dove Leisure
Sunderland, Tyne and Wear
06.2014 - 06.2020
  • Streamlined staff rotas to optimise efficiency.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Coordinated events and parties to increase restaurant revenue.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Trained new team members, enhanced service quality.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Conducted regular meetings with staff; communicated updates and received feedback.

PA to managing director

Bristol Street Motors
Sunderland , Tyne and Wear
05.2008 - 06.2014
  • Streamlined office procedures to enhance efficiency.
  • Organised high-level meetings with key clients, strengthening business relations.
  • Managed Director's diary meticulously, ensuring optimal time allocation.
  • Assisted in the preparation of presentations, enhancing clarity of information delivered.
  • Collaborated with all departments for seamless communication flow.
  • Scheduled appointments efficiently keeping an up-to-date calendar for the Managing Director.
  • Screened incoming calls professionally, managing unwanted interruptions to the Managing Director's schedule.
  • Coordinated business travel arrangements and accommodations, reducing stress for Managing Director.
  • Prioritised workload effectively, meeting critical deadlines consistently.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Scheduled meetings, conferences and appointments.
  • Drafted documents and reports for management review.
  • Prepared detailed reports for strategic decision-making process.
  • Maintained updated records of expenses for accurate budget tracking.
  • Handled sensitive information with complete confidentiality and discretion.

Administrative assistant

Sunderland City Council
Sunderland , Tyne and Wear
05.2003 - 05.2008
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Interacted professionally with clients providing excellent service at all times.
  • Updated company databases by inputting new employee contact information and employment details.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Facilitated internal communication.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.

Education

Prince2 Project Management -

Coleg Llandrillo
Conwy
08.2024 -

First Aid For Mental Health Level 3
Deeside, Flintshire
03.2022 -

Safeguarding Level 3
Deeside, Flintshire
01.2022 -

GCSEs -

Sandhill View School
Sunderland
09.1997 - 07.2002

Skills

  • Knowledge of prince2 principles
  • People Management
  • Team Leadership
  • Project Management
  • Relationship-building
  • Child protection understanding
  • Risk assessment capability
  • Safeguarding training
  • Youth engagement
  • Child safeguarding
  • Project planning
  • Leadership excellence
  • Knowledge of HR policies
  • Budget planning
  • Training and Development

Affiliations

  • I volunteer with a local youth group focused on promoting positive mental health and well-being.
  • I am a parent of two - Bringing lived experience to my work supporting young people and families.
  • Fitness and Wellbeing - Pilates and regular outdoor walks.

References

References available upon request.

Timeline

Prince2 Project Management -

Coleg Llandrillo
08.2024 -

First Aid For Mental Health Level 3
03.2022 -

Safeguarding Level 3
01.2022 -

Social Projects Manager

Can Cook/Well-Fed
06.2020 - Current

Team manager

Dove Leisure
06.2014 - 06.2020

PA to managing director

Bristol Street Motors
05.2008 - 06.2014

Administrative assistant

Sunderland City Council
05.2003 - 05.2008

GCSEs -

Sandhill View School
09.1997 - 07.2002

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Rachael Oley