Rachael Nyamayedenga

Support Worker

Doves Healthcare

04.2024 - 05.2025

Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Obtained current medical information, weight, height and vital signs to aid care planning.
Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
Charted patient information related to vital signs, pain management and daily inputs and outputs.
Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
Documented care plans, hospital actions and patient activities in line with best practices.
Counselled patients on pain management and medication risks with strong focus on substance abuse prevention.
Enhanced patient outcomes, educating on disease prevention and wellness measures to reduce symptoms.
Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
Aided in bathing, dressing and general mobility.
Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
Changed and reapplied dressings on patient wounds and injuries for optimum healing.
Completed regular checks on patient vitals, condition and recovery.
Kept patients, carers and families updated on health conditions through regular communications.
Supported patient wellbeing by planning and participating in daily activities and exercise.
Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
Provided care to patients following detailed care and rehabilitation plans.
Cleaned rooms and sanitised kitchen workspaces.
Monitored ward patients and reported concerns to senior nurses.

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