Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Mitchell

Blyth,Northumberland

Summary

A highly skilled professional with expertise in financial forecasting, product knowledge, quality control measures, digital marketing, and innovation management. Demonstrates a strong ability to drive business growth through strategic planning and innovative solutions. Committed to maintaining high standards of quality and efficiency while fostering continuous improvement.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Coquet Tea Rooms
Amble, Northumberland
10.2024 - Current
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Assisted in recruitment process to build an effective workforce.
  • Monitored health and safety measures for guaranteed compliance.
  • Planned revenue generation strategies designed for growth.
  • Improved customer service by implementing new procedures and protocols.

Company Director

Mal Marketing Ltd
Blyth, Northumberland
05.2021 - Current
  • Monitored budget to meet sales and revenue targets.
  • Established budgets based on historical, current and forecasted business data.
  • Directed day-to-day work of employees and motivated teams to exceed objectives.
  • Spearheaded strategic planning initiatives to drive company growth and profitability.

Store Assistant

Aldi
Westerhope, Newcastle upon Tyne
09.2023 - 10.2024
  • Packed purchased goods carefully, preventing potential damage.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers, resulting in a positive shopping experience.
  • Identified and reported damaged or missing inventory to the supervisor promptly.
  • Controlled best before dates to properly utilise stock.
  • Stored items securely to minimise risk of loss and damage.
  • Maintained a clean and organised stock room ensuring easy access to products.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Assistant Store Manager

Aldi
Westerhope, Newcastle upon Tyne
04.2013 - 05.2021
  • Mentored staff on handling and resolving customer concerns.
  • Managed cash registers, handled financial transactions accurately.
  • Coordinated staff meetings for improved communication and team morale.
  • Observed customer buying trends to maximise future revenue opportunities.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Logged transaction reports for up-to-date sales records.
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Scheduled staff rotas to meet business demands within budget.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.

Bar and restaurant supervisor

The Coach Inn
Forest Hall, North Tyneside
03.2011 - 04.2013
  • Liaised closely with management on operational matters to ensure business objectives were met.
  • Trained new team members to improve their skills and performance.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Developed promotional events for increased patronage during slow periods.

Education

GCSEs -

Longbenton Community College
Newcastle upon Tyne
09/2005 - 09/2009

Skills

  • Financial Forecasting
  • Product knowledge
  • Quality control measures
  • Digital marketing
  • Innovation management

Timeline

Assistant Manager

Coquet Tea Rooms
10.2024 - Current

Store Assistant

Aldi
09.2023 - 10.2024

Company Director

Mal Marketing Ltd
05.2021 - Current

Assistant Store Manager

Aldi
04.2013 - 05.2021

Bar and restaurant supervisor

The Coach Inn
03.2011 - 04.2013

GCSEs -

Longbenton Community College
09/2005 - 09/2009

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Rachael Mitchell