Rachael Martin
Plymouth,British
Summary
Dedicated franchise owner with 10 years of experience in managing profitable operations in the preschool dance industry. Proven expertise in driving sales growth, leading teams, and delivering exceptional customer service. Strong focus on building lasting community relationships and fostering a positive business environment. Seeking new challenges to leverage skills and experience in a dynamic role.
Overview
26
26
years of professional experience
Work history
Small business owner
diddi dance
Plymouth
06.2016 - Current
- Launched and established the brand’s first location in the region, overseeing all aspects of marketing, sales, customer service, finances and communication.
- Delivering preschool dance classes to 1-5 year olds and their families, enhancing the coordination, creativity and social interaction of over 6000 children in the local area over the last 10 years.
- I work closely with children up to the age of 18 years in specialist schools providing tailored sessions to many children with special educational needs and disabilities,
- Delivering excellent brand awareness whilst building a strong, successful business.
- Excellent administration skills, both in communications with customer and companies we have contracts with. Very capable with the use of Microsoft Word/Excel/Outlook.
- Managing the finances, budgets, cash flow forecasts, profits & losses on a daily, monthly and yearly basis.
- Keeping updated with First Aid, Safeguarding, Health & Safety and Risk Assessment policies in line with franchise requirements.
Assistant manager
Thomas Cook
Plymouth
09.2000 - 01.2017
- Initially employed as a travel agent and progressing to Customer Service Manager and Assistant Manager roles
- Ability to lead and motivate a team effectively.
- Strong verbal and written communication skills to interact with customers, staff and suppliers
- Excellent knowledge of travel products, marketing strategies and sales targets
- Excellent customer service skills to ensure client satisfaction and repeat business
- Familiarity with travel booking software and technology.
- Adept at problem solving with the ability to analyse issues and develop solutions quickly
- Strong team player with the ability to work independently as required
- Target driven – as a travel agent I enjoyed smashing my own personal targets, and as a manager, encouraging my team to hit and exceed targets.
Education
Prince2 Project Management - Project Management
Prince2 Project Management Foundation
Plymouth 01.2026 -
A-Levels - English Literature, Geography, General Studies
Devonport High School for Girls
Plymouth 06.1999 - 06.1999
GCSEs -
Devonport High School for Girls
PlymouthSkills
- Communication skills
- Calm under pressure
- Decision-Making aptitude
- Customer relationship management
- Accounts administration
- Profit-and-loss statements
- Cash flow management
- Social media marketing
Timeline
Prince2 Project Management - Project Management
Prince2 Project Management Foundation
01.2026 -
Small business owner
diddi dance
06.2016 - Current
Assistant manager
Thomas Cook
09.2000 - 01.2017
A-Levels - English Literature, Geography, General Studies
Devonport High School for Girls
06.1999 - 06.1999
GCSEs -
Devonport High School for Girls