Hi, I’m
Rachael Marr
Digital Transformation Specialist | Agile Practitioner | Pharmacist
London
Summary
Ambitious problem solver, adaptable and solution driven. Healthcare professional background, with 3 years experience in digital transformation and project management. Takes initiative in working, with a high level of autonomy. Committed to challenging the status-quo of health technology, centred at optimising processes for clients and colleagues alike.
Overview
7
years of professional experience
8
years of post-secondary education
Work History
Open MedicalLondon
Digital Transformation Specialist
2022.06 - Current (4 education.years_Label)
Job overview
- Responsible Project owner for company’s flagship system and ongoing innovation test-bed; Royal National Orthopaedic Hospitals NHS Trust in planning second major project (Pathpoint SurgiCare 2.0).
- Line-managed project team of two staff members.
- Coached and consulted wider Operations team strategy for digital transformation and change management for all pipeline projects.
- Tracked project and team members performance closely, ensuring delivery of project milestones and adherence to timelines.
- Authored standardised, scalable operations process and technical frameworks.
- Designed and coordinated training for new-starters and existing team members.
- Wrote technical narratives to document processes, workflows and design changes.
- Campaigned for technical product development improvements; defining new and existing commercial products.
- Reporting directly to Operations Director as senior team specialist.
Open MedicalLondon
Project Manager
2021.06 - 2022.06 (1 education.year_Label)
Job overview
- Launched company’s first multi-phase, innovation mega-project at Royal National Orthopaedic Hospitals NHS Trust (Streamlining Processes to Achieve Clinical Excellence through Digitisation (SPACED)) from concept to completion.
- HTN Now Awards 2023: excellence in innovation and change category finalist.
- Half million pound/year contract, >500 users trained and or service managed.
- £150K cost savings in project benefits realisation report.
- Negotiated and prioritised project scope, deliverables and timelines with multiple stakeholders.
- Scheduled and facilitated workshops to collect project requirements and user feedback.
- Managed system testing and conformance to technical specifications with Solution Development Team.
- Coordinated with cross-functional teams to diligently identify and resolve project issues and mitigate risks.
Open MedicalLondon
Project Coordinator
2020.05 - 2021.06 (1 education.year_Label & 1 education.month_Label)
Job overview
- Delivered company’s first Trust-wide, large scale product and project at West Hertfordshire Hospitals NHS Trust (Pathpoint SurgiCare (Pilot)).
- Case study featured in NHSX Perioperative Digital Playbook, Nominated for HSJ Patient Safety Awards: Clinical Governance and Risk Management Award.
- One hundred thousand pound/year contract, >400 users trained and or service managed.
- Implemented process change management and adoption, from paper to digital, for entire perioperative pathway.
- Produced product training and support materials to variety of project stakeholder teams (including Clinical, Managerial and Administrative).
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Bupa Cromwell HospitalLondon
Pharmacy Systems Coordinator
2018.12 - 2021.03 (2 education.years_Label & 3 education.months_Label)
Job overview
- Led hospital-wide Medicines Temperature Management Project, integrated action plan into standard procedure.
- Standardised hospital electronic medicines temperature monitoring protocol.
- Orchestrated 2019/2020 Pharmacy department medicines stock take investigation audit.
- Collaborated with all sectors of Pharmacy department to streamline workflow.
DoctifyLondon
Sales Development Representative
2019.03 - 2019.10 (7 education.months_Label)
Job overview
- Generated £40,000 in annual revenue across 35 accounts.
- Analysed and manipulated data to develop sales strategies and campaigns.
- Hit new milestone in individual sales target with proactive lead-account relationship building.
- Crafted highly profitable pipeline with cutting edge sales penetration techniques.
- Resurrected and monetised dormant leads to build book of business and grow pool of clients.
- Customised weekly pipeline tracking and reports to support operational enhancement and implement corrective actions.
Unichem Metro PharmacyNew Zealand
Dispensary Manager
2016.05 - 2018.05 (2 education.years_Label)
Job overview
- Grew company's annual turnover by 30%.
- Took charge as acting Business Manager for third quarter of financial year after staffing emergency, while coordinating closely with company's head office.
- Trained new and existing staff members, including two intern pharmacists.
- Spearheaded profitable Pharmacist services such as vaccinations and "Pharmacist Recommends" sales strategy.
- Boosted staff productivity by restructuring dispensary workflow and communication protocols.
- Maximised stock management by implementing efficient ordering approach and negotiating with suppliers.
- Compiled and processed government medication and services invoice reports.
- Authorised company payroll, monthly reports and roster.
- Expedited contract-based obligations and clinical negotiations with hospice.
Education
APMG InternationalCity Of London, LND
AgilePM Foundation - AgilePM Practitioner
2022.10 - 2027.10 (5 education.years_Label)
University of OtagoNew Zealand
Bachelor's degree from Pharmacy
2011.01 - 2014.01 (3 education.years_Label)
Skills
Cross-functional Team Leadership
Confident Communicator
Change Management
Collaborative Problem Solving
Front-end Technical Dexterity
Workflow Design
Timeline
APMG International
AgilePM Foundation - AgilePM Practitioner
2022.10 - 2027.10 (5 education.years_Label)
Digital Transformation Specialist
Open Medical
2022.06 - Current (4 education.years_Label)
Project Manager
Open Medical
2021.06 - 2022.06 (1 education.year_Label)
Project Coordinator
Open Medical
2020.05 - 2021.06 (1 education.year_Label & 1 education.month_Label)
Sales Development Representative
Doctify
2019.03 - 2019.10 (7 education.months_Label)
Pharmacy Systems Coordinator
Bupa Cromwell Hospital
2018.12 - 2021.03 (2 education.years_Label & 3 education.months_Label)
Dispensary Manager
Unichem Metro Pharmacy
2016.05 - 2018.05 (2 education.years_Label)
University of Otago
Bachelor's degree from Pharmacy
2011.01 - 2014.01 (3 education.years_Label)