Rachael Macleod
Glasgow
Summary
Energetic, people-focused sales professional with a passion for helping customers make confident, informed decisions. With over a decade of success in relationship management, account growth, and client engagement across fast-paced industries, I bring a results-driven approach and a personal touch to every conversation. Naturally curious, highly organised, and driven to exceed expectations, I thrive in roles where every interaction counts.
Overview
19
19
years of professional experience
Work History
Enterprise Account Manager
Dell Technologues
04.2017 - Current
- Held significant commercial responsibility for a PCaaS contract generating more than $10 million per quarter over four years.
- Managed the full PCaaS lifecycle, including demand planning, device selection, refresh planning, ordering, fulfilment, deployment, user transition and ongoing support.
- Partnered with the Account Executive to drive account strategy, develop opportunities and position the full Dell portfolio against wider customer priorities.
- Managed the Jaguar Land Rover account for nine years, building trusted relationships across a complex strategic customer with multiple business and technical stakeholders.
- Led customer conversations, maintained key relationships and connected Dell capabilities to business requirements.
- Coordinated sales, operations, services, finance, deployment and external delivery teams to ensure alignment with customer requirements and timelines.
- Managed procurement and IT relationships, including contract changes, escalations, operational issues and delivery risks.
- Coordinated device refreshes and large-scale deployments across the customer, Dell teams and delivery partners.
- Managed a highly process-driven account, including Microteam order processing, deployment tracking, issue resolution and operational governance.
- Strong commercial ownership, opportunity development and account-management experience.
- Demonstrated the ability to remain calm, commercially focused and customer-centred while managing complex, high-pressure priorities.
- Experienced in managing strategic relationships and influencing customer, partner and internal stakeholders.
- Proven ability to connect business priorities with capabilities across the full Dell portfolio.
- Skilled in translating customer commitments into coordinated execution and successful delivery.
- Experienced in navigating complex processes, operational dependencies, escalations and transformation programmes.
- Exhibited resilience, responsiveness and sound judgement while managing challenging customer environments.
- Supported Jaguar Land Rover during operational disruption following a cyber attack in 2025, facilitating clear communication and coordination of urgent internal requirements for business continuity.
Partner Business Account Manager –
HPe
03.2012 - 04.2017
- Developed and executed joint business and co-marketing plans to enhance partner performance and increase brand visibility.
- Managed relationships with 50+ IT reseller partners across the UK to enhance engagement and retention, contributing to revenue growth.
- Identified and converted new revenue opportunities through outbound prospecting and warm-lead follow-up, consistently meeting or exceeding sales targets.
Personal Banking Advisor
Santander Bank
08.2007 - 03.2012
Personal Banking Advisor — Santander Bank
- Delivered tailored advice on mortgages, loans, savings, and everyday banking products to enhance customer satisfaction.
- Identified and matched suitable banking products to meet customer needs. with customer needs, converting walk-in enquiries into long-term client relationships.
- Built strong customer relationships through clear, friendly, and personalised service.
- Facilitated account openings, applications, documentation, and customer enquiries to streamline service delivery.
- Adhered to banking procedures and compliance requirements to ensure operational efficiency., compliance requirements, and internal controls while meeting branch targets..
ERG Member
Dell
03.2024 - Current
- Collaborated with charities through Dell’s Social Impact and Family Balance ERGs to support fundraising initiatives and host onsite and offsite events, strengthening peer networks and enhancing contributions to supported charities.
- Worked closely with team members to ensure effective collaboration and communication.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Scottish Qualifications Certificate - Scottish Standard Grades
Lourdes Secondary School
Glasgow, GLGSkills
- Account management
- Customer relationship management
- Strategic partnerships
- Stakeholder Management
Timeline
ERG Member
Dell
03.2024 - Current
Enterprise Account Manager
Dell Technologues
04.2017 - Current
Partner Business Account Manager –
HPe
03.2012 - 04.2017
Personal Banking Advisor
Santander Bank
08.2007 - 03.2012
Scottish Qualifications Certificate - Scottish Standard Grades
Lourdes Secondary School