Rachael Huntley
Droitwich Spa,Worcestershire
Summary
Dedicated and compassionate Nurse Associate with extensive experience delivering person-centred care in residential and hospital environments. A quick learner who easily adapts and has excellent interpersonal skills.
Overview
11
11
years of professional experience
Work History
Nurse Associate and Infection Prevention Link
Nuffield Health
03.2022 - Current
- Performed comprehensive assessments of health to identify treatment goals and connect patients with therapies.
- Provided education on disease management and lifestyle adjustments to enhance health outcomes.
- Administered effective interventions for both acute and chronic pain conditions.
- Strengthened patient rapport through effective therapeutic communication to support mental health.
- Maintained precise patient records to ensure seamless care continuity.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Senior Support Worker
LMS Care Ltd
01.2021 - 02.2022
- Managed challenging behavior using de-escalation techniques and person-centered approaches.
- Fostered positive experiences through compassionate and proactive care delivery.
- Developed strong rapport with service users by understanding personal stories and preferences.
- Coordinated appointments and transport for residents in collaboration with external healthcare providers.
- Conducted regular assessments to adapt support plans based on changing needs.
- Provided emotional support and companionship, strengthening relationships with service users and families.
- Reviewed care documentation for accuracy and compliance with regulatory standards.
- Ensured tailored support by actively listening to service user feedback.
Customer Support Officer
Millbrook Healthcare
08.2016 - 09.2020
- Managed incoming calls and customer inquiries, ensuring customer satisfaction through effective communication.
- Resolved customer questions, issues, and complaints efficiently, contributing to positive customer relationships.
- Collaborated with support team to improve customer service experience by sharing best practices and insights.
- Handled sensitive customer information with confidentiality and professionalism, ensuring compliance with regulations.
- Communicated ideas across multiple channels to support staff effectively.
- Organized and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Assisted in report and presentation preparation to facilitate management decision-making.
Call Handler
NHS 111
08.2015 - 05.2016
- Processed emergency calls by quickly assessing situations and dispatching appropriate services.
- Maintained composure under pressure during time-critical scenarios while providing assistance.
- Adhered to strict confidentiality protocols, ensuring protection of sensitive customer information.
- Conducted rapid risk assessments through concise questioning, offering safety advice as needed.
- Created detailed data records, accurately documenting all relevant information for future reference.
- Delivered a calm and friendly approach to callers during emergencies to alleviate stress.
- Provided empathetic and compassionate service to patients in need, improving overall experience.
Education
Foundation Degree in Science - Nursing Associate
Teesside University
Middlesbrough2024
Bachelor of Arts - Social and Community Development
University of Northampton
Northampton2015
Diploma of Higher Education - Childcare and Education
Milton Keynes College
Milton Keynes2011
Skills
- Patient and health assessments
- Patient advocacy and care
- Adaptability to change
- Decision making under pressure
- Evidence-based practice
- Public health education
- Verbal and written communication
- Accurate record-keeping
- Empathetic listening
- Multidisciplinary collaboration
Hobbies and interests
- Travelling
Additional Information
- Clean DBS certificate
Timeline
Nurse Associate and Infection Prevention Link
Nuffield Health
03.2022 - Current
Senior Support Worker
LMS Care Ltd
01.2021 - 02.2022
Customer Support Officer
Millbrook Healthcare
08.2016 - 09.2020
Call Handler
NHS 111
08.2015 - 05.2016
Foundation Degree in Science - Nursing Associate
Teesside University
Bachelor of Arts - Social and Community Development
University of Northampton
Diploma of Higher Education - Childcare and Education
Milton Keynes College