Rachael Heery
Kirkby,Merseyside
Summary
An experienced Operational Service Manager and Project Manager with proven strengths in service agreements, business development and delivering operational improvements. I bring a solutions‑focused approach to managing complex projects, enhancing team performance and ensuring robust financial, governance and workflow oversight. With strong communication and stakeholder‑management skills, I work effectively across services to deliver coordinated, efficient and high‑quality outcomes. I am committed to using my operational leadership and project management expertise to support strategic, forward‑thinking organisational priorities.
Overview
9
9
years of professional experience
14084
14084
years of post-secondary education
Work history
Assistant Service Manager
University Hospitals of Liverpool Group
Aintree, Merseyside
2019.07 - Current
- Supported Deputy and Head of Operations in daily management of Acute and Emergency Medicine services.
- Collaborated with Clinical Directors, Lead Clinicians, and Senior Managers to achieve Care Group objectives.
- Partnered with NHS bodies and external organisations to enhance service delivery for local population.
- Led specific projects on behalf of Divisional Clinical Governance Board to improve operational efficiency.
- Delivered high-profile projects in fast-paced department, ensuring quality and timely completion within budget.
- Developed and implemented policies aligned with national clinical governance standards.
- Executed effective risk management strategies to safeguard departmental operations.
Mid Mersey A&E Delivery Board Project Manager
Whiston Hospital
Prescot, Merseyside
2017.08 - 2019.07
- Enhanced performance against constitutional standards by managing projects within Urgent and Emergency Care agenda.
- Developed strategic plans to support care delivery during increased service demand periods.
- Created and maintained a central electronic tracking system for AEDB action plan coordination.
- Ensured meeting agendas contained relevant discussion points through careful organisation of papers.
- Provided oversight and project management support to AEDB member organisations, maintaining individual project plans.
- Instituted a formal reporting process for operational pressures that met NHSE compliance requirements.
- Produced Standard Operating Procedures to support efficient reporting processes across the network.
Assurance and Delivery Project Officer
NHS England
Liverpool, Merseyside
2016.11 - 2017.04
- Provided essential support to Directors and Senior Managers in CCG assurance processes, preparing detailed monthly reports.
- Collected soft intelligence and conducted data analysis to enhance operational insights.
- Assisted in policy implementation influencing care delivery within Cheshire and Merseyside CCGs.
- Compiled and evaluated complex data sets, presenting findings in Microsoft Word and Excel formats.
- Engaged in daily communication with colleagues to pinpoint urgent care delivery challenges.
Administrative assistant
NHS England
Liverpool, Merseyside
2016.09 - 2016.09
- Administered support for Merseyside and Cheshire Dental Commissioning team within NHS England.
- Created an organised electronic and hard copy file management system for dental contracts.
- Addressed written and verbal enquiries, collaborating with various NHS England staff.
- Oversaw meeting arrangements by coordinating bookings, preparing agendas, and sharing documents.
- Documented meeting minutes accurately and circulated them to necessary attendees.
- Liaised with commissioners and colleagues to compile, analyse, and communicate sensitive information.
- Utilised appropriate channels for effective dissemination of confidential data.
Education
Post Graduate Diploma - Leadership and Management Practice
Liverpool John Moores University
Liverpool 2021.09 - 2023.06
Bachelor of Science - Community Nutrition
Liverpool John Moores University
Liverpool 2012.09 - 2015.06
A-Levels - Religious Studies
St John Rigby College
OrrellA-Levels - Health and Social Cre
St John Rigby College
OrrellGCSEs - Maths
Glenburn Sports College
SkelmersdaleGCSEs - English Language
Glenburn Sports College
SkelmersdaleGCSEs - English Literature
Glenburn Sports College
SkelmersdaleGCSEs - Science
Glenburn Sports College
SkelmersdaleGCSEs - ICT
Glenburn Sports College
SkelmersdaleSkills
- Service agreements expertise
- Business Development
- Workflow mapping
- Solution-oriented thinking
- Communication proficiency
- Public speaking skills
- Team dynamics enhancement
- Leadership capabilities
- Financial oversight
- Procedure optimisation
- Project lifecycle expertise
References
References available upon request.
Timeline
Post Graduate Diploma - Leadership and Management Practice
Liverpool John Moores University
2021.09 - 2023.06
Assistant Service Manager
University Hospitals of Liverpool Group
2019.07 - Current
Mid Mersey A&E Delivery Board Project Manager
Whiston Hospital
2017.08 - 2019.07
Assurance and Delivery Project Officer
NHS England
2016.11 - 2017.04
Administrative assistant
NHS England
2016.09 - 2016.09
Bachelor of Science - Community Nutrition
Liverpool John Moores University
2012.09 - 2015.06
A-Levels - Religious Studies
St John Rigby College
A-Levels - Health and Social Cre
St John Rigby College
GCSEs - Maths
Glenburn Sports College
GCSEs - English Language
Glenburn Sports College
GCSEs - English Literature
Glenburn Sports College
GCSEs - Science
Glenburn Sports College
GCSEs - ICT
Glenburn Sports College