Rachael Francis
Salisbury,Wiltshire
Summary
I consider myself as a hard working individual, who has 34 years experience as a Legal Secretary/PA working solicitors. I offer exceptional administrative and communication skills which have been displayed to my colleagues, managers, clients and employers. I am an excellent team player who enjoys working within a team and also independently. Furthermore I have been loyal and reliable throughout my career and thrive on doing my job to the best of my ability.
Overview
35
35
years of professional experience
Work history
Legal Secretary
Trethowans Solicitors
Salisbury, Wiltshire
11.2011 - Current
- Scheduled appointments for Solicitors to see clients
- Received telephone calls from clients to get a brief outline of their query.
- Obtained signatures from solicitors for legal documents and correspondence.
- Managed client files with highest levels of confidentiality and discretion.
- Dealing with clients and new enquiries transferred to the department
- Sending client care letters and terms of business to new clients.
- Audio typing from dictations.
- Retrieving documents from strong room
Secretary/ Receptionist
Woolley and Wallis Estate Agents
Salisbury, Wiltshire
01.2011 - 11.2011
- Registered and updated database to maintain accurate information.
- Coordinated estate agent diaries for listing enquiries and property viewings.
- Replied promptly to customer enquiries for excellent satisfaction ratings.
- Typing house particulars from dictation
- Answering enquiries from customers who wish to view a property or arrange a viewing
- Arranging window display with property information
Legal Secretary
Wilsons Solicitors
Salisbury, Wiltshire
09.1993 - 11.2010
- Scheduled appointments for Solicitors to see clients
- Received telephone calls from clients to get a brief outline of their query
- Obtained signatures from solicitors for legal documents and correspondence.
- Managed client files with highest levels of confidentiality and discretion.
- Dealing with clients and new enquiries transferred to the department
- Sending client care letters and terms of business to new clients.
- Audio typing from dictations.
- Retrieving documents from strong room
Legal Secretary/PA
Lemon lime and Felton Solicitors
Salisbury, Wiltshire
09.1988 - 09.1993
- Scheduled appointments for Solicitors to see clients
- Received telephone calls and forwarded to appropriate departments.
- Received telephone calls from clients to get a brief outline of their query.
- Obtained signatures from solicitors for legal documents and correspondence.
- Managed client files with highest levels of confidentiality and discretion.
- Dealing with clients and new enquiries transferred to the department
- Sending client care letters and terms of business to new clients.
- Audio typing from dictations.
- Retrieving documents from strong room
Education
Certificate of Higher Education - Senior Secretarial course
Salisbury College
Salisbury 09/1986 - 07/1987
O Levels and CSES -
St Edmunds Girls School
SalisburySkills
- Excellent customer service
- Audio and copy typist
- Administrative support
- Confidentiality
- Document preparation
- Verbal and written communications
- Adaptive to new computer systems
- Hard working
- Loyal (Stayed at a company for extensive periods of time)
- Team player
- Resilient
- Excellent communication skills
- Flexible working
- Driven
- Organisational skills
Languages
English
Fluent
Timeline
Legal Secretary
Trethowans Solicitors
11.2011 - Current
Secretary/ Receptionist
Woolley and Wallis Estate Agents
01.2011 - 11.2011
Legal Secretary
Wilsons Solicitors
09.1993 - 11.2010
Legal Secretary/PA
Lemon lime and Felton Solicitors
09.1988 - 09.1993
Certificate of Higher Education - Senior Secretarial course
Salisbury College
09/1986 - 07/1987
O Levels and CSES -
St Edmunds Girls School
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