Overview
Work history
Education
Skills
Timeline
Generic

Rachael Forrest

Housing and Support Officer
Epsom,Surrey

Overview

28
28
years of professional experience

Work history

Accident and Emergency Receptionist

National Health Service
Epsom, Surrey
11.2018 - Current
  • Facilitated effective communication by managing phone calls within the company.
  • Directed visitors and patients to appropriate staff, ensuring efficient service delivery.
  • Maintained confidentiality through strict handling of sensitive information.
  • Supported staff during busy periods, contributing to overall success under pressure.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained an organised reception area for a professional business environment.
  • Enhanced patient satisfaction by efficiently managing all front desk enquiries.
  • Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.

Service Delivery Manager

South East Coast Ambulance Service
Epsom, Surrey
04.2004 - 10.2018
  • Led cross-functional teams, improving interdepartmental coordination.
  • Directed all aspects of service operations to guarantee quality control.
  • Implemented risk management strategies, safeguarding organisational interests in volatile market situations.
  • Streamlined service delivery processes for enhanced patient satisfaction.
  • Instilled a culture of continuous improvement within the team.
  • Elevated patient experience through proactive issue resolution and prompt response times.
  • Fostered strong team dynamics to ensure seamless service delivery.
  • Cared for 4 site including the staff (which was 38) and the maintenance of 17 vehicles.
  • This job entailed supervision, interviewing and attending monthly management meetings, involvement in disciplinary investigations and running reports.
  • I attended a Leadership Challenge Course at the Royal Military Academy in Sandhurst which involve 'camping out' and completing the Army Assault Course. This was an amazing experience

Nursery Assistant

Little People
Chessington, Kingston upon Thames
09.2003 - 04.2004
  • I looked after children between the ages of 4 months to 3 years. This included the general day to day care of the children from feeding to changing nappies and settling down to rest.
  • Created engaging play scenarios to encourage imaginative thinking amongst children.
  • Prepared age-appropriate teaching materials aiding effective lesson delivery.
  • Engaged children in arts and crafts activities, fostering creativity and motor skills development.


Credit Control Administrator

Learning Tree International
Leatherhead, Surrey
04.2001 - 09.2003
  • I started at The Learning Tree on a temporary basis and they asked me to stay. I started as an Accounts Assistant in the Credit Control Department and having completed several courses progressed to Credit Control Administrator.
  • Improved record keeping system with attention to detail and thoroughness.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.

Bar Supervisor

The Litten Tree
Epsom, Surrey
06.1999 - 04.2002
  • I started out as a Bar Maid and was pleased to have worked up to the Bar Supervisor and responsible for dealing with customers and staff alike.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Checked identification of customers to enforce age restriction laws on alcohol consumption.
  • Collaborated with management on special events and theme nights generating fresh interest among patrons.
  • Scheduled shifts for staff members for efficient operation of the bar.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.

Temp

The Temping Agency
Epsom, Surrey
01.2001 - 04.2001
  • I was registered with this Agency and covered a wide range of office duties until The Learning Tree asked me to stay on

Waitress assistant

Pizza Hut
Epsom, Surrey
09.1997 - 07.1999


  • I started with The Pizza Hut as a 'Bus Girl' and happily progressed to waitressing I completed courses on Hygiene and Standards
  • Enhanced dining experience through friendly interaction with customers.
  • Facilitated smooth operations by setting up tables and booths.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Collaborated with team to provide efficient service during peak hours.

Education

GCSEs -

Rosebery School
Epsom, Surrey

NNEB -

North East Surrey College of Technology
Ewell, Surrey

Skills

I pride myself on being quite a calm and approachable person I have always worked in 'people based' environments

I have two sons, one of which is very determined to become a professional Basketball player in the USA and currently represents Surrey Rams My youngest son is an avid Chelsea fan and plays football all the time He has a trial coming up for a local team

This is my favourite job being a mother

Timeline

Accident and Emergency Receptionist

National Health Service
11.2018 - Current

Service Delivery Manager

South East Coast Ambulance Service
04.2004 - 10.2018

Nursery Assistant

Little People
09.2003 - 04.2004

Credit Control Administrator

Learning Tree International
04.2001 - 09.2003

Temp

The Temping Agency
01.2001 - 04.2001

Bar Supervisor

The Litten Tree
06.1999 - 04.2002

Waitress assistant

Pizza Hut
09.1997 - 07.1999

GCSEs -

Rosebery School

NNEB -

North East Surrey College of Technology

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Rachael ForrestHousing and Support Officer