Summary
Overview
Work history
Education
Skills
Timeline
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Rachael Fisher

Bridgeton

Summary

I am an ambitious, hard working, and enthusiastic person with seven years of customer service experience. I am proud to have gained many transferable skills over the years and enjoy working as part of a team. I studied Fashion Business where i gained a HNC certificate in Marketing, Public Relations, and COMMS IT. I have a passion for communicating with people and I enjoy learning from others. My aspiration is to work for a Luxury fashion brand that I admire, where I can contribute my skills, challenge myself, and develop my career.

Overview

8
8
years of professional experience

Work history

Résolution Management Advisor

Teleperformance UK Ralph Lauren
Glasgow
03.2024 - Current
  • As part of a new Ralph Lauren project, our team handles complex customer complaints and escalations via email or call.
  • Part of my role also includes assisting Ralph Lauren stores with client phone calls.
  • I implemented forward thinking strategies for appeasing customers, resulting in improved customer retention.
  • Took ownership of our customer’s concerns and ensured they felt heard and valued.
  • Took initiative to locate specific Ralph Lauren pieces for customers or provide a goodwill gesture to VIP clients.
  • Gained a wealth of product and brand knowledge that I used to provide reassuring information to clients.
  • I was selected to train new staff members, demonstrating leadership and expertise in my role.

TEAM MEMBER

KFC
Rutherglen, South Lanarkshire
11.2020 - 08.2023
  • Worked with food service team members to handle every customer need.
  • Handled customer enquiries and complaints via telephone.
  • Processed orders quickly and accurately to meet our time-frame targets.
  • Took on a leadership role when training new staff.
  • Completed fire safety, health and hygiene and workplace safety training.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Operated cash registers to process cash and credit card payments for orders.
  • Maximised customer satisfaction by quickly answering and resolving complaints about food or service.
  • Supported 200+ customers each day with exemplary service style.

RETAIL SALES ASSISTANT

Envogue Trends
Glasgow
10.2016 - 03.2020
  • Sold items by engaging customers, demonstrating products and answering questions.
  • Received and organised merchandise daily to help maintain shop stock.
  • Worked quickly to handle high flow of customers needing assistance.
  • Greeted customers upon entry and assisted with product and service enquiries.
  • Resolved complaints with reasonable solutions to avoid escalation and satisfy customers.
  • Supported shop operations by helping management, meeting personal targets and upholding policies.

Education

HNC CERTIFICATE - FASHION BUSINESS

Glasgow Kelvin College

High School credits - Adv Higher Music Grade B, Adv Higher Drama Grade B, Higher Modern Studies Grade A, Higher English Grade B, Higher History Grade B, Higher Geography Grade C

Skills

  • First Aider - Certified
  • Trained in E-commerce systems
  • Confident communicator
  • Calm under pressure
  • Excellent Time management
  • Retail buying knowledge
  • Adaptable and forward thinking
  • Trained on upselling
  • First contact resolution skills

Timeline

Résolution Management Advisor

Teleperformance UK Ralph Lauren
03.2024 - Current

TEAM MEMBER

KFC
11.2020 - 08.2023

RETAIL SALES ASSISTANT

Envogue Trends
10.2016 - 03.2020

High School credits - Adv Higher Music Grade B, Adv Higher Drama Grade B, Higher Modern Studies Grade A, Higher English Grade B, Higher History Grade B, Higher Geography Grade C

HNC CERTIFICATE - FASHION BUSINESS

Glasgow Kelvin College

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