Rachael Collins
Omagh,Tyrone
Summary
Dedicated professional with a strong background in customer assistance and product expertise. Demonstrates exceptional skills in quality and risk assessment, ensuring high standards and safety. Known for being an effective communicator, technology proficient, and a fast learner with keen attention to detail. Proactive initiative drives continuous improvement and excellence in all tasks undertaken.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sales Assistant - Johnstone's Decorating Centre
PPG Architectural Coatings
Enniskillen, Fermanagh
04.2022 - 09.2024
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product and colour selection for optimal satisfaction.
- Employed knowledge of paint protection systems.
- Inspected paint for quality and conformance to specifications to increase client satisfaction.
- Mixed paint and other materials to achieve shade and texture as per specifications.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Minded machinery to reduce downtime.
Supervisor
Argento Contemporary Jewllery
Enniskillen, Fermanagh
10.2015 - 04.2022
- Facilitated monthly training sessions for enhanced staff performance.
- Fostered positive work culture to boost employee morale.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Consistently hit monthly targets while seeing increase in sales by 12%
Bartender
Gbar Liverpool
Liverpool, Merseyside
09.2018 - 03.2020
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Education
Bachelor of Arts - Film and Television Production
Edge Hill University
Ormskirk 09.2017 - 06.2020
Pearson BTEC Level 3 National Extended Diploma - Creative Media Production
South West College
Enniskillen, Fermanagh and Omagh 09.2015 - 06.2017
Essential Skills Level 3 - ICT
South West College
Enniskillen, Fermanagh and Omagh 09.2015 - 06.2017
GCSEs -
Collegiate Grammar School
Enniskillen, Fermanagh and OmaghSkills
- Customer assistance
- Product expertise
- Quality assessment
- Risk assessment
- Effective communicator
- Technology proficient
- Fast learner
- Keen attention to detail
- Proactive initiative
- Results-orientated
Affiliations
- Golf
- Gaming
- Nail Art
Accomplishments
Served as the Employee Voice Representative for PPG Architectural Coatings business in Northern Ireland and Republic of Ireland. Entailed representing the employees of the company over in the UK head office when conducting meetings regarding changes going forward.
Timeline
Sales Assistant - Johnstone's Decorating Centre
PPG Architectural Coatings
04.2022 - 09.2024
Bartender
Gbar Liverpool
09.2018 - 03.2020
Bachelor of Arts - Film and Television Production
Edge Hill University
09.2017 - 06.2020
Supervisor
Argento Contemporary Jewllery
10.2015 - 04.2022
Pearson BTEC Level 3 National Extended Diploma - Creative Media Production
South West College
09.2015 - 06.2017
Essential Skills Level 3 - ICT
South West College
09.2015 - 06.2017
GCSEs -
Collegiate Grammar School
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