Rachael Colaco

• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Completed transactions to replace or exchange defective items.
• Recorded information about inquiries and complaints within internal database.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Ensured smooth running of operations with timely preparation of reports.
• Handled complaints, providing appropriate, timely solutions, following up to ensure continued customer satisfaction.
• Led and supported customer support staff to achieve objectives.
• Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.

Conducted classes on hospitality standards and beverage spirits training for upcoming hospitality professionals. Educated students on best practices in the industry to prepare them for successful careers

• Managed guest check-ins and check-outs, ensuring efficiency and satisfaction
• Managed event RSVPs, maintaining accurate guest tracking and communication
• Ensured exceptional guest experiences by handling special requests and departmental coordination
• Worked with front desk and event teams to deliver efficient and seamless operations
• Gathered and evaluated guest feedback to improve overall service quality