Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Rachael Bree

Highcliffe,Dorset

Summary

Dynamic professional skilled in persuasion, negotiation, and customer satisfaction tracking. Expertise in social media management, employee training, and complaint resolution. Proven leadership abilities ensure quality control and effective reporting, while adeptness in cash transactions and stock management enhances operational efficiency.

Overview

29
29
years of professional experience
2
2
years of post-secondary education

Work history

Assistant manager, customer service

FSH Company Ltd
Milford on Sea, Hampshire
08.2021 - Current
  • Reduced customer wait times through enhanced workflow management.
  • Achieved high customer satisfaction by promptly addressing complaints.
  • Managed high-volume customer queries, ensuring consistent service across channels.
  • Oversaw daily operations to deliver exceptional customer experiences.
  • Boosted monthly sales revenue by promoting diverse products and services.
  • Built strong customer rapport, increasing retention by 12.5%.
  • Led staff training initiatives to elevate performance standards.
  • Implemented streamlined procedures to enhance service delivery.

Catering supervisor

Thomas Frank
Gerrards Cross, Buckinghamshire
05.2018 - 07.2021
  • Developed strong client relationships through professional and courteous interactions.
  • Trained new staff on company procedures to uphold service standards.
  • Streamlined workflows with efficient planning for seamless operations.
  • Managed staffing schedules effectively to prevent service disruptions.
  • Ensured compliance with dietary restrictions for tailored menu options.
  • Supervised catering team performance closely to maintain consistent quality.
  • Implemented health and safety regulations diligently for secure work environment.
  • Conducted regular inventory checks, optimising stock levels.

Education

GCSEs -

Chalfont St Peter Secondary School
Chalfont Saint Peter, Buckinghamshire
09.1985 - 04.1987

Skills

  • Persuasion and negotiation
  • Order processing and invoicing
  • Customer satisfaction tracking
  • Social media management
  • Employee training and development
  • Complaint resolution
  • Reporting and documentation
  • People management
  • Motivational leadership
  • Quality control
  • Cash handling and credit processing
  • Problem-solving skills
  • Team leadership
  • Product knowledge
  • Stock management and operations
  • Sales expertise
  • Customer needs analysis
  • Professional telephone etiquette
  • Written and verbal communication
  • Email management tools
  • Budgeting expertise
  • Service orientation
  • Customer advocacy
  • Energetic work ethic
  • Credit card processing
  • Stockroom operations
  • Customer relationship management
  • Creative problem solving
  • Health and safety compliance
  • Food hygiene training and certification
  • Restaurant operations management

Languages

English
Intermediate

Accomplishments

Food & Safety Level 2,

Health & Safety Level 2

COSHH level 2

First Aid

Licensing England & Wales

Food Allergens

Personal Licence

Affiliations

Eating Out,

Live Music,

Football,

Walking,

Gardening


Timeline

Assistant manager, customer service

FSH Company Ltd
08.2021 - Current

Catering supervisor

Thomas Frank
05.2018 - 07.2021

GCSEs -

Chalfont St Peter Secondary School
09.1985 - 04.1987

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Rachael Bree