I began my career at Pentland Ferries in July 2022 as a customer services assistant working weekends whilst still at school.
Upon leaving school in 2023, I was able to commit myself to full time working hours along side managing my farm. Currently, I work in the shore side office, answering phones, making bookings and dealing with customers. I also work as a check in assistant during the busy summer season. My long term goal is to progress within the company. I thoroughly enjoy working my role at Pentland Ferries. I am lucky enough to be able to split my time working on my farm and my role within Pentland Ferries. I consider myself to be a hard worker who doesn't shy away from getting my hands dirty.
• Keep accurate records of farm activities and transactions, evaluating regularly for improvement opportunities.
• Coordinate general farm operations, identifying daily priorities and required resources.
• Handle repair and maintenance of fences, buildings and other farm structures for increased durability.
• Breeding pedigree animals and showing them at the Agricultural Shows.
• Handling paperwork for farm records, e.g. Medicine book, movement documents, passports etc.
• Maintaining tidy sheds and pens to promote cleanliness and quality standards.
• My experience is dealing with customers by making bookings and answering phones.
• Excellent communication skills and can work in a team.
• I can deal with different software systems.
• I am a happy, welcoming and considerate to those around me.
• I enjoy my work and the people who I work with.
• Manage high-volume customer queries and calls.
• Handle customer complaints with empathy, aiming for satisfactory resolutions.
• Provide product information and assistance to customers in a clear and concise manner.
Team building
Customer-focused
Communication skills
Health and safety awareness
First Aid trained SCQF Level 6
Fire safety trained/Marshal