Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

RACHAEL BANKS

ST MARGARETS HOPE,Orkney Islands

Summary

I began my career at Pentland Ferries in July 2022 as a customer services assistant working weekends whilst still at school.

Upon leaving school in 2023, I was able to commit myself to full time working hours along side managing my farm. Currently, I work in the shore side office, answering phones, making bookings and dealing with customers. I also work as a check in assistant during the busy summer season. My long term goal is to progress within the company. I thoroughly enjoy working my role at Pentland Ferries. I am lucky enough to be able to split my time working on my farm and my role within Pentland Ferries. I consider myself to be a hard worker who doesn't shy away from getting my hands dirty.

Overview

3
3
years of professional experience
29
29
years of post-secondary education

Work history

Farmer

Self Employed
St Margaret's Hope, Orkney Islands
02.2024 - Current

• Keep accurate records of farm activities and transactions, evaluating regularly for improvement opportunities.

• Coordinate general farm operations, identifying daily priorities and required resources.

• Handle repair and maintenance of fences, buildings and other farm structures for increased durability.

• Breeding pedigree animals and showing them at the Agricultural Shows.

• Handling paperwork for farm records, e.g. Medicine book, movement documents, passports etc.

• Maintaining tidy sheds and pens to promote cleanliness and quality standards.

Customer service advisor

Pentland Ferries
St Margaret's Hope, Orkney Islands
07.2022 - Current

• My experience is dealing with customers by making bookings and answering phones.

• Excellent communication skills and can work in a team.

• I can deal with different software systems.

• I am a happy, welcoming and considerate to those around me.

• I enjoy my work and the people who I work with.

• Manage high-volume customer queries and calls.

• Handle customer complaints with empathy, aiming for satisfactory resolutions.

• Provide product information and assistance to customers in a clear and concise manner.

Education

Hope Community School
08.2012 - 07.2019

Kirkwall Grammar School
08.2019 - 05.2023

Scottish Qualifications Certificate - English- Nat 5 D

Kirkwall Grammar School
Orkney Islands
08.2019 - 05.2023

Scottish Qualifications Certificate - Chemistry- Nat 5 C

Kirkwall Grammar School
Orkney Islands
08.2019 - 05.2023

Scottish Qualifications Certificate - Biology- Nat 5 C

Kirkwall Grammar School
Orkney Islands
08.2019 - 05.2023

Scottish Qualifications Certificate - Metal work- Nat 5 A

Kirkwall Grammar School
Orkney Islands
08.2019 - 05.2023

National Certificate SCQF Level 6 - Agriculture

Orkney Highlands and Islands College
Orkney Islands
08.2023 - 06.2024

Orkney Highlands and Islands college
08.2022 - 06.2024

National Progression Award SCQF Level 5 - Enterprise and Employability

Orkney Highlands and Islands College
Orkney Islands
08.2023 - 06.2024

Skills

Team building

Customer-focused

Communication skills

Health and safety awareness

First Aid trained SCQF Level 6

Fire safety trained/Marshal

Affiliations

  • My hobbies are spending time with my friends, showing my livestock at the annual agricultural shows, driving/cars and decorating my home.

Timeline

Farmer

Self Employed
02.2024 - Current

National Certificate SCQF Level 6 - Agriculture

Orkney Highlands and Islands College
08.2023 - 06.2024

National Progression Award SCQF Level 5 - Enterprise and Employability

Orkney Highlands and Islands College
08.2023 - 06.2024

Orkney Highlands and Islands college
08.2022 - 06.2024

Customer service advisor

Pentland Ferries
07.2022 - Current

Kirkwall Grammar School
08.2019 - 05.2023

Scottish Qualifications Certificate - English- Nat 5 D

Kirkwall Grammar School
08.2019 - 05.2023

Scottish Qualifications Certificate - Chemistry- Nat 5 C

Kirkwall Grammar School
08.2019 - 05.2023

Scottish Qualifications Certificate - Biology- Nat 5 C

Kirkwall Grammar School
08.2019 - 05.2023

Scottish Qualifications Certificate - Metal work- Nat 5 A

Kirkwall Grammar School
08.2019 - 05.2023

Hope Community School
08.2012 - 07.2019
RACHAEL BANKS