Rachael Ansell
Newton Abbot,Devon
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
46
46
years of professional experience
5
5
years of post-secondary education
Work History
Teaching assistant level 3
Galmpton Primary School
Galmpton, Devon
09.2018 - Current
- Managed extracurricular activities such as sports events or field trips to provide varied learning experiences for pupils outside the classroom setting.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Incorporated technology into lessons improving children's ICT skills.
- Ensured consistent communication between teachers and parents about children's progress.
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
Teaching assistant level 3
Bradley Barton Primary School
Newton Abbot, Devon
09.2015 - 09.2018
- Monitored pupil progress through regular assessment and feedback to lead teacher.
- Undertook administrative duties such as preparing classroom resources.
- Developed strong relationships with students for improved classroom management.
- Organised field trips as part of curricular enrichment activities.
- Supervised pupils during breaks and lunch periods for their safety and well-being.
- Provided direct support to lead teacher, aiding in efficient class operation.
- Supported special needs students, fostering inclusive learning environment.
- Ensured timely completion of tasks, optimising productivity within the classroom setting.
- Supervised pupils during lunchtimes and educational visits.
Teaching assistant level 3
Chagford Primary School
Chagford, Devon
09.2012 - 09.2015
- Provided direct support to lead teacher, aiding in efficient class operation.
- Ensured timely completion of tasks, optimising productivity within the classroom setting.
- Liaised regularly with parents regarding children's progress and behaviour at school meetings or parents' evenings.
- Managed classroom resources effectively for smooth daily operations.
- Undertook administrative duties such as preparing classroom resources.
- Acted as superb role model, consistently promoting school mission and values.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Kept class records current with attendance information and student grades.
- Organised class spaces and prepared materials for upcoming teacher lessons.
Teaching assistant in private education
St Lawrence College
Ramsgate, Kent
10.2002 - 04.2012
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Liaised between teachers and parents, maintaining open lines of communication.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Assisted in lesson planning for effective curriculum delivery.
- Managed administrative tasks, aiding smooth running of the class.
- Facilitated active learning environments with engaging teaching aids and resources.
- Prepared classroom materials to facilitate efficient lessons.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Receptionist
R & J Moore Opticians
Ramsgate, Kent
09.1998 - 10.2002
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Provided clerical support to company employees, including copying, faxing and file management.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Oversaw office supply orders and replenished stock for staff use.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Customer retail assistant
Westbrook Craft Centre
Margate, Kent
05.1995 - 03.1998
- Demonstrated excellent product knowledge for improved customer confidence.
- Maintained clean and organised store layout for a pleasant shopping experience.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Adhered strictly to company policies whilst handling transactions or addressing customer queries, establishing trust and credibility amongst patrons.
- Assisted in visual merchandising to create appealing displays that drove sales.
- Processed cash and card payments with accuracy to maintain financial integrity.
- Assisted customers in product selection, resulting in increased sales.
- Engaged in active listening with customers, thereby understanding their needs better and suggesting suitable products accordingly.
- Maintained high standards of cleanliness throughout the store, enhancing overall ambiance and shopping experience.
- Ensured customer satisfaction by providing prompt and courteous service.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Managed stock levels efficiently to prevent shortages or overstocking.
Insurance office manager
Pennant Insurance Brokers
Ramsgate, Kent
03.1979 - 06.1992
- Cultivated a professional environment through effective staff management.
- Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
- Boosted guest loyalty with excellent service delivery.
- Assisted in staff recruitment, contributing to building a strong team.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Maintained clean and organised workspace through regular upkeep activities.
- Handled correspondence, providing timely responses to all enquiries.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Fostered a positive work environment with clear communication skills.
- Maintained office supplies, reducing downtime due to lack of resources.
- Ensured smooth functioning of the office with regular equipment checks.
- Resolved customer queries promptly for improved client satisfaction.
Education
NVQ Level 2 - Teaching Assistant
Thanet College
Broadstairs, Kent 06.2003 - 06.2004
Bachelor of Arts - Child & Youth Studies
Canterbury Christ Church University
Canterbury 06.2004 - 06.2008
Skills
- Patience and composure
- Front desk security protocols
- Reception area maintenance
- Organisational efficiency
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Microsoft Office
- Professional demeanour
- Friendly customer service
- Efficient appointment booking
- Interpersonal communications
- Clear communication
- Spelling and grammar
Timeline
Teaching assistant level 3
Galmpton Primary School
09.2018 - Current
Teaching assistant level 3
Bradley Barton Primary School
09.2015 - 09.2018
Teaching assistant level 3
Chagford Primary School
09.2012 - 09.2015
Bachelor of Arts - Child & Youth Studies
Canterbury Christ Church University
06.2004 - 06.2008
NVQ Level 2 - Teaching Assistant
Thanet College
06.2003 - 06.2004
Teaching assistant in private education
St Lawrence College
10.2002 - 04.2012
Receptionist
R & J Moore Opticians
09.1998 - 10.2002
Customer retail assistant
Westbrook Craft Centre
05.1995 - 03.1998
Insurance office manager
Pennant Insurance Brokers
03.1979 - 06.1992
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