RABIA MUZAFFAR

Delivered exceptional customer service, resulting in high client satisfaction rates.

Organized mail distribution, providing timely communication among employees and clients alike. Handling confidential documents discretely, upholding company policy and confidentiality codes at all times. Achieved streamlined office operations by managing daily administrative tasks.

• Identify and segment the corporate retreat market in the UK based on industry, company size, geographical location and specific interests or needs.
• Analyze key stakeholders involved in organizing corporate retreats within UK companies, including HR departments and executive leadership.
• Investigate recent trends in corporate retreats with a focus on sustainability , ESG initiative and wellness-oriented activities.
• Research and analyze competitors, offering corporate services in the UK, unique selling propositions and pricing strategies.

• Develop a comprehensive digital marketing strategy .
• Analyze demographic and psychographic data of UK market.
• Outline specific SEO strategies to improve online visibility.
• Detail SEM (Search Engine Marketing) campaign and budget allocation.
• Describe the customer acquisition channels (e.g.,online advertising, content marketing).
• Outline a detailed marketing budget, including both fixed and variable costs.

Worked with SEN to ensure effective planning and delivery of Individual Education Plans (IEPs).

Maintained child safety, security and good behavior during classroom and outdoor activities.

• Respond to customer queries and provided excellent customer service.
• Resolved customer complaints following guidelines and referred complex enquiries to operation manager.
• Perform identity verification and due diligence to eliminate fraudulent account creation and ensure compliance with regulations.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.