Raam Varatharajan

Exemplary Leadership in Risk Mitigation:

• Led initiatives as a Transaction Risk Investigator, safeguarding thousands of accounts from fraudulent activities.
• Aligned with Amazon's leadership principles, ensuring platform integrity and supporting the customer obsession goal.

Global Impact on Platform Trustworthiness:

• Contributed to making Amazon the most trustworthy platform globally by engaging in meticulous processes to sanitise accounts.
• Performed base investigations and held transactions for verification, reinstating accounts with legitimate documents and security measures.

Strategic Implementation of Security Measures:

• Proactively enhanced security by conducting customer calls for purchase authorization.
• Addressed potential risks such as hacked accounts and unauthorised purchases, facilitating refunds for affected customers.

Effective Utilisation of Tools and Technology:

• Leveraged Microsoft 360 and other tools to determine the status of customer accounts during investigations.
• Applied strategic alignment of customer concerns with investigation findings, ensuring adherence to Amazon policies.

Exceptional Cross-Functional Collaboration:

• Supported the team by responding to emails promptly and mitigating risks effectively.
• Worked seamlessly with different Amazon departments and regions, including the UK, US, CA, AU, SG, and EU, as an Amazon Account Specialist.

Proven Excellence in Performance and Recognition:

• Achieved recognition as the best performer on the team for a quarter, receiving floor-level awards and attaining L3 top performer status.
• Successfully transitioned from a contract to a full-time role, accompanied by a notable salary hike.

Dynamic Communication and Reporting Skills:

• Demonstrated proficiency in communication by writing effective emails to officials, managers, and operation heads.
• Used Microsoft Excel for generating and sending comprehensive reports to different organisational units.
• Maintained an active presence on Amazon feed, consistently supporting the company's goals.

Internal and External Investigation Expertise:

• Conducted internal investigations using Nautilus, focusing on buyer identity, destination, and payment methods.
• Utilised external investigation techniques on platforms like White Pages and social media to match account holder names with credit card names.
• Identified patterns such as EDU, MIL, APO, international customer freight shipping, and checked IP, UBID, flash UBID, payment relations, phone, email, and address for strong and weak relationships.

• Helped to increase positive customer feedback through attentive and trusted customer support.
• Delivered real-time customer support for design, product and quality-related concerns.
• Increased retention through tactical customer support to achieve KPIs.