R-Jan Gervacio
London,UK
Summary
Accomplished professional with expertise in delivering training, launching products, and adhering to safety regulations. Demonstrates proficiency in CRM software and IT, alongside strong skills in financial budgeting and business development. Proven track record in performance monitoring, business networking, and event planning. Committed to leadership development and enhancing organisational success through strategic initiatives.
Overview
6
6
years of professional experience
Work history
General Manager
Ukai London
London
12.2023 - Current
- Fostered a high-performance culture, resulting in increased productivity.
- Established a positive work environment which promoted staff morale and productivity.
- Increased overall operational efficiency by implementing new management strategies.
- Established successful partnerships with other companies for mutual growth.
- Implemented rigorous financial controls, improving overall profitability.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Defined company direction through careful strategic planning.
- Managed key stakeholder relationships for smoother project completion.
Restaurant Manager
Ukai London
London, UK
05.2023 - 12.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled guest complaints effectively to ensure recovery and maximize satisfaction.
- Increased table turnover rate with efficient floor management.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Streamlined staff rotas to optimise efficiency.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Completed all daily opening and closing procedures to prepare the team and maintain optimal financial controls.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes.
- Led and directed team members on effective methods, operations, and procedures to uphold company standards.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Head Waiter
Park Row
London
12.2022 - 02.2023
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Reduced wait times with efficient seating arrangements.
- Coordinated large party reservations to accommodate high-volume business periods.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
Head Waiter
Ivy Asia Mayfair
London, UK
07.2022 - 12.2022
- Assigned work tasks and duties to other members of staff to improve flow of service and maximise guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waiter
Cut at 45 Park Lane
London, UK
06.2021 - 06.2022
- In-depth understanding of the different cuts of meats from various major cities around the world.
- Attended to a range of high profile guests, ensuring optimal service is provided whilst maintaining their privacy.
- Strategically worked with different departments within the hotel to provide a more personal and satisfactory service to specific in-house guests.
- Informed guests about the daily specials and/or any seasonal items in the menu.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Handled VIP guests' requirements with high-levels of professionalism and discretion.
Waiter
Sexy Fish
London, UK
02.2020 - 05.2021
- Great understanding of the Japanese Cuisine, with different variety of fishes & meats, as well as the Japanese language.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Education
Bachelor of Science - Sports And Exercise Science
University of Essex
Colchester, Essex05-2019
Extended Diploma in BTEC Level 3 - Sport Science
St. Charles College
London, UK04-2018
Skills
- Professional training delivery
- CRM software literacy
- Product launch expertise
- Safety regulations adherence
- Financial budgeting
- Business development
- Performance monitoring
- Business networking
- Event planning
- Leadership development
- IT Proficiency
Timeline
General Manager
Ukai London
12.2023 - Current
Restaurant Manager
Ukai London
05.2023 - 12.2023
Head Waiter
Park Row
12.2022 - 02.2023
Head Waiter
Ivy Asia Mayfair
07.2022 - 12.2022
Waiter
Cut at 45 Park Lane
06.2021 - 06.2022
Waiter
Sexy Fish
02.2020 - 05.2021
Extended Diploma in BTEC Level 3 - Sport Science
St. Charles College
Bachelor of Science - Sports And Exercise Science
University of Essex