QUYNH DO ΜΑΙ
London,United Kingdom
Summary
Dynamic marketing professional with a strong proficiency in Microsoft Office Suite, and advanced design tools such as Adobe Photoshop, Illustrator, and InDesign. Demonstrates exceptional time management skills and is committed to leveraging creative and technical skills to drive impactful marketing strategies and achieve organisational goals.
Overview
9
9
years of professional experience
Work history
Superviser
Giacomo LDT, Huong Viet Restaurant
2021.10 - 2025.12
- Supervised daily operations ensuring adherence to health and safety standards.
- Coordinated staff schedules to optimise workflow and enhance customer service.
- Implemented inventory management processes to streamline supply ordering and reduce waste.
- Resolved customer complaints efficiently maintaining high levels of satisfaction.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
- Handled POS, cashing up and general shift coordination
Portobello Food Stall Manager
Giacomo Ltd
2024.01 - 2025.08
- Prepare, cook, and serve dishes to high volume of customers in a fast-paced market setting
- Manage full stall setup and closing, including equipment, food prep, and cleanliness
- Oversee stock levels, ingredient prep, and inventory planning to minimise waste and maximise profit
- Provide warm, engaging customer service and build repeat customer relationships
- Handle cash and card payments, track daily sales, and manage basic bookkeeping
- Develop and refine menu items, test new recipes, and adjust offerings based on customer feedback
- Ensure strict adherence to food safety, hygiene, and market regulations
Supervisor
The Alwayne Castle, Mitchells & Butlers Pub
London, England
2021.11 - 2022.08
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Coordinate team during busy hours, improving service flow and reducing wait times by up to 25%
Team Leader
The Falcon, Mitchells & Butlers Pub
2020.08 - 2021.11
- Recognised as Employee of the Month two times for leading the team in highest upselling performance and consistently exceeding sales targets by 15%
- Led team in delivering exceptional customer service to enhance guest satisfaction.
- Implemented training programmes to develop staff skills and foster teamwork.
- Optimised workflow processes to improve operational efficiency and service speed.
- Mentored new employees in daily operations and company standards to ensure consistency.
Team Leader- Banqueting and Conference
London Marriott Hotel
London
2019.05 - 2020.05
- Team leader role in a high pressure conditioned hospitality, providing a flawless service for big events.
Technical & Commercial Work Experience
London Square Property Developer
2019.06 - 2019.07
- Understanding both technical and commercial properties in building a team that meets a client's requirements.
Civil Work Experience
The Ministry Of Defence, Civil Service
2017.04 - 2017.04
- Writing and entering information into databases and took part in meetings with the Air and Navy Forces.
Education
Foundation Diploma - Art and Design
University of The Arts London
London 09/2020 - 06/2021
Bachelor of Arts - Architecture
Central Saint Martins, University of The Arts London
London 09/2021 - 06/2025
LANGUAGES
English
Fluent
Slovak
Fluent
Vietnamese
Advanced
Czech
Advanced
Spanish
Intermediate
Proficiencies
- Adobe Suites
- Microsoft Suites
- Video Creating
- AutoCad
- 3D Rhinoceros 8
Timeline
Portobello Food Stall Manager
Giacomo Ltd
2024.01 - 2025.08
Supervisor
The Alwayne Castle, Mitchells & Butlers Pub
2021.11 - 2022.08
Superviser
Giacomo LDT, Huong Viet Restaurant
2021.10 - 2025.12
Team Leader
The Falcon, Mitchells & Butlers Pub
2020.08 - 2021.11
Technical & Commercial Work Experience
London Square Property Developer
2019.06 - 2019.07
Team Leader- Banqueting and Conference
London Marriott Hotel
2019.05 - 2020.05
Civil Work Experience
The Ministry Of Defence, Civil Service
2017.04 - 2017.04
Foundation Diploma - Art and Design
University of The Arts London
09/2020 - 06/2021
Bachelor of Arts - Architecture
Central Saint Martins, University of The Arts London
09/2021 - 06/2025