Queen Odozi
Chester,Cheshire
Summary
Versatile professional with experience in sales at Ralph Lauren, event coordination at Chester Business School, and finance through an internship at Zenith Bank. Additionally skilled in the creative and performing arts, including piano, dance, and acting, with a strong commitment to public speaking and community service initiatives.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Sales Associate
Polo Ralph Lauren
Ellesmere Port, Cheshire
11.2023 - Current
- Accurately operated cash registers, handled transactions, and ensured product availability by managing stock and processing deliveries.
- Provided attentive customer service, increasing sales by 15% and offering tailored advice and maintaining high satisfaction levels through product knowledge and efficient assistance.
Banking intern
Zenith
Lagos, Nigeria
06.2023 - 08.2023
- Solved customer issues and disputes, managing over 10 customer calls per day, by using accurate banking information and policies, maintaining loyalty and satisfaction.
- Issued certified cheques to serve customer needs.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Assisted customers with questions about products, services and terms.
- Suggested additional products and services matching customer needs.
Event Planner
Chester Business School Financial Seminar
Chester, Cheshire
- Organized and managed events of all sizes, ensuring smooth execution by coordinating logistics, staff, and client requirements. Consistently delivered high-quality events that exceeded client expectations.
Student Voice Representative
University of Chester
Chester, Cheshire
- Served as a Student Voice Representative, advocating for student concerns and feedback to improve the academic and social experience. Facilitated communication between students and faculty, ensuring that student perspectives were heard and considered in decision-making.
Peer Mentor
University of Chester
Event Planner
Afro/Caribbean Student society @University of Chester
Student Volunteer
University of Chester
Hospitality
Chester Race course
Chester, Cheshire
Education
Business Finance (BA) - Accounting
University of Chester
Chester, England 09.2023 - 07.2026
Foundation Degree in Arts - Business, Law and Social science
University of Chester
Chester 09.2022 - 06.2023
GCSEs - WAEC
West African Senior Secondary School Certificate Examination (WASSCE)
NigeriaStatistics I - Online Learning Initiative
London School of Economics
United Kingdom 05.2023 - 06.2023
Entrepreneurship in Emerging Economies - Entrepreneurship
Harvard
Boston, Massachusetts 05.2023 - 06.2023
Ambassadors Leadership Summit - Leadership
Harvard Law School
Massachusetts, USA 07.2019 - 08.2019
Foundation level - ACCA
Association of Chartered Certified Accountants Foundation
2021 - 01.2022
German A1 - German Language
GOETHE Institute German Examination
Skills
- Microsoft Outlook, Word and Excel
- Customer Service
- Planograms
- Statistical Analysis
- Banking transactions
- Data Entry
- Public Speaking
- Drives
- Community Service
- Music /Playing Piano
- Athletics
Accomplishments
- Supervision of Prep for Junior Students
- President, Unveiling Africa Club
- Student Events Planner for various events such as Graduation Socials, Send offs
- Sports tie Recipient and Gold Medallist 100m & 200m
Community service and Volunteering
- Donated food supplies to the Ijamido Children Zone where abandoned children, and orphans are catered for
- Raised funds to pay school fees for a child under the care of Slum2School
- Eco defender- determined to reduce the environmental footprint of my community
- Member of Zero Hunger community service project team
Languages
English
Advanced (C1)
References
References available upon request.
Timeline
Sales Associate
Polo Ralph Lauren
11.2023 - Current
Business Finance (BA) - Accounting
University of Chester
09.2023 - 07.2026
Banking intern
Zenith
06.2023 - 08.2023
Statistics I - Online Learning Initiative
London School of Economics
05.2023 - 06.2023
Entrepreneurship in Emerging Economies - Entrepreneurship
Harvard
05.2023 - 06.2023
Foundation Degree in Arts - Business, Law and Social science
University of Chester
09.2022 - 06.2023
Ambassadors Leadership Summit - Leadership
Harvard Law School
07.2019 - 08.2019
Event Planner
Chester Business School Financial Seminar
Student Voice Representative
University of Chester
Peer Mentor
University of Chester
Event Planner
Afro/Caribbean Student society @University of Chester
Student Volunteer
University of Chester
Hospitality
Chester Race course
GCSEs - WAEC
West African Senior Secondary School Certificate Examination (WASSCE)
Foundation level - ACCA
Association of Chartered Certified Accountants Foundation
2021 - 01.2022
German A1 - German Language
GOETHE Institute German Examination
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