QUEEN MARY GRACE NAVALES
PANTUKAN,PHILIPPINES
Summary
Customer service professional with experience managing inbound and outbound calls, resolving customer queries, and providing accurate information. Adept at multitasking and maintaining calm demeanour during busy periods. Committed to delivering high-quality service and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
outbound calling
cheatbox
tagum, phillippines
01.2025 - 10.2025
- Conducted outbound calling to raise customer awareness and achieve higher sales.
- Implemented effective time management skills to maximise productivity during outbound calling sessions.
- Actively sought out new sales opportunities through cold calling, outreach, networking and social media.
- Ensured business and sales growth by proactively cold calling, emailing and visiting leads.
- Performed detailed outbound sales prospecting.
email management
cheatbox
tagum, phillippines
02.2024 - 11.2024
- Implemented a new email management system, reducing inbox clutter and improving communication flow.
- Implemented a new email management system, reducing inbox clutter and improving response times to internal and external queries.
- Implemented a new email management system to streamline communication and enhance productivity.
- Provided administrative support, including email management and meeting organisation, to facilitate office efficiency.
- Implemented a new email management system, reducing inbox clutter and improving response times to internal and external communications.
- Prepared and presented audit findings to management, highlighting key areas for financial improvement.
Education
Bachelor of Business Administration - human resource management
kolehiyo ng pantukan
pantukan davao de oro 2024 - Current
Skills
- Outbound calling strategy
- Sales prospecting
- Customer engagement
- Email communication
- Communication flow
- Client outreach
- Outbound call experience
- Cold calling skills
- Travel arrangements
- Recruitment processes
- Executive support
- Project support
- Flexibility
- Administrative support
- Email handling
- Schedule management
Languages
English
Upper Intermediate
B2
Interests
- WATCHING MOVIES
- COOKING
- TRAVEL
- ADVENTURE
- CLEANING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
outbound calling
cheatbox
01.2025 - 10.2025
email management
cheatbox
02.2024 - 11.2024
Bachelor of Business Administration - human resource management
kolehiyo ng pantukan
2024 - Current