Queenly Pamilacan
Chelmsford,UK
Summary
Dynamic and versatile professional with extensive experience in retail management, hospitality, customer service, and tourism operations. Skilled in leading teams, supervising store and restaurant operations, and delivering exceptional customer experiences. Proven expertise in time management, team leadership, stock and inventory control, and operational efficiency, gained through roles at Tesco, Claire's Accessories, Morrisons, and front-of-house experience in a Japanese restaurant. Holds a 2-year degree in Tourism Management, with experience in ticketing, reservations, and visitor services. Adept at maintaining high standards of service, compliance, and store presentation, while mentoring and supporting teams to achieve operational targets. Energetic, adaptable, and highly organised, capable of thriving in fast-paced, customer-focused environments.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Night Operations Assistant
Tesco Superstore
Chelmsford, Essex United Kingdom
2025.08 - Current
- Managed overnight stock replenishment to ensure shelves were fully stocked and ready for store opening.
- Demonstrated strong time management by completing multiple operational tasks within strict overnight deadlines.
- Maintained high standards of store presentation, ensuring aisles and product displays were organised and visually appealing.
- Ensured the store operated smoothly, safely, and in line with company policies and legal requirements, following all health and safety procedures.
- Assisted late-night customers with product enquiries, providing friendly service and helping them locate items quickly.
- Supported colleagues during busy periods, helping team members complete tasks efficiently to meet operational targets.
- Organised stock deliveries and storage areas to maintain an efficient and well-structured backroom environment.
- Contributed to a team-focused night operation, ensuring all sections of the store were prepared for the next trading day.
Supervisor/Manager
Claire's Accessories
Chelmsford, Essex United Kingdom
2025.06 - 2026.03
- Oversaw daily store operations to ensure a smooth workflow and excellent customer service.
- Led and supported sales staff, providing training, motivation, and guidance to meet company standards.
- Managed stock control, inventory, and visual merchandising to maintain store appearance and product availability.
- Handled cash management, banking procedures, and financial reporting accurately.
- Delivered professional ear-piercing services while maintaining hygiene and safety standards.
- Organised staff schedules and conducted performance reviews to optimise team productivity.
- Assisted with the recruitment and onboarding of new employees to build a capable team.
- Monitored sales data to implement strategies that improve revenue, and minimise losses.
- Maintained compliance with health and safety policies, and company operational guidelines.
Service Team Leader
Morrisons
Chelmsford, Essex United Kingdom
2023.01 - 2024.12
- Accountable for team performance and events occurring within the store.
- Supervised and motivated a team, driving them to achieve ambitious sales and service targets while ensuring exceptional customer experiences.
- Conducted comprehensive staff training sessions to bolster product knowledge, elevate service quality, and cultivate teamwork.
- Efficiently resolved escalated customer complaints, safeguarding the company's positive image and enhancing customer satisfaction.
- Exhibited strong organisational and communication skills, streamlining operations to improve efficiency.
- Coordinated staff scheduling and timekeeping to guarantee optimal coverage during peak, and off-peak hours.
- Maintained a clean, safe, and well-organised store environment to support effective customer service.
- Assigned tasks to team members and provided direction to ensure clarity in responsibilities.
- Delivered exceptional customer service by greeting patrons, addressing inquiries, recommending products based on needs, and resolving issues promptly.
- Collaborated closely with senior management to conceptualise and execute promotional campaigns, and store initiatives.
Front of House Team Member - Japanese Cuisine
Okome
Paisley, Scotland United Kingdom
2022.07 - 2022.10
- Contributed as an effective team member in achieving the highest standards of customer service.
- Adhered to all health and safety regulations, promoting wellness, and ensuring an enjoyable dining experience.
- Maintained professionalism and courtesy at all times, even in challenging situations.
- Assisted in training new employees to uphold service standards.
- Accurately processed financial transactions and ensured correct change was provided.
- Responded to customer inquiries regarding pick-up and delivery orders effectively.
- Communicated succinctly with kitchen staff concerning customer allergies, dietary preferences, and special requests.
- Maintained up-to-date knowledge of current menu items, including garnishes, ingredients, and preparation methods.
Full Band Singer/Dancer
Maharlika President Hotel
Al Karama, United Arab Emirates
2017.06 - 2017.12
- Coordinated with choreographers to refine movements, aligning with the intended creative vision.
- Adapted quickly to choreography changes, demonstrating flexibility in learning new movements.
- Rehearsed regularly to maintain optimal fitness levels and perfect performance routines.
- Executed multiple roles within productions, ensuring seamless integration through daily rehearsals.
- Performed before live audiences with engaging presence.
- Dedicated 21 hours weekly to developing and rehearsing routines, ensuring polished and professional live performances.
Full Band Singer/Dancer
Manila Beats Club
Fujairah, United Arab Emirates
2017.01 - 2017.04
- Performed for live audiences and innovated new choreographies.
- Attended daily rehearsals to ensure consistent performance quality.
- Collaborated effectively with fellow band members to enhance group dynamics.
- Easily absorbed choreography adjustments and new dance moves.
- Delivered captivating singing and dancing performances.
Solo Singer
M/V Aegean Paradise
Cruise Ship Asia
2016.05 - 2016.08
- Fronted bands confidently, equally adept as a solo performer using Minus One as accompaniment.
- Committed to regular practice to enhance musical skills.
- Composed evocative melodies and harmonies to engage audience emotions.
- Produced and distributed sheet music for rehearsals and performances.
- Created original musical pieces tailored for specific performances.
- Practised daily to refine vocal pieces and prepare for consistent performance.
- Collaborated with musicians, vocalists, and musical directors to establish clear approaches for each piece.
Ticketing and Reservation
Satellite Travel Agency
Manila, Philippines
2014.02 - 2014.10
- Maintained comprehensive product knowledge to provide accurate local tour service information.
- Communicated reservation confirmations to guests through post and email.
- Welcomed customers warmly, ensuring exceptional front-of-house service.
- Collaborated with corporate booking agents to coordinate and update itineraries effectively.
- Conducted calls with professionalism and courtesy, upholding excellent service standards.
- Negotiated corporate reservation rates to align with client budget requirements.
Tourism Department
Pagsanjan Municipal Tourism Office
Pagsanjan, Philippines
2011.06 - 2012.04
- Informed resort representatives regarding guest arrivals, package details, and departure logistics.
- Assessed prospective resorts for suitability and quality through on-site evaluations.
- Produced physical and digital brochures promoting tour package information.
- Collaborated with local operators to promptly address travel restrictions and delays.
- Promoted seasonal travel offers while upselling additional tours and experiences.
- Delivered friendly and efficient customer service, adeptly managing challenging situations.
Education
College - Tourism Management
Philippine Womens University
Santa Cruz, PhilippinesSkills
- Leadership & Team Supervision
- Customer Service Excellence
- Strong Communication & Interpersonal Skills
- Problem Analysis & Effective Problem Solving
- Strong Time Management & Ability to Meet Deadlines
- Organisation & Operational Planning
- Stock Replenishment & Inventory Control
- Store Presentation & Merchandising Management
- Health & Safety Compliance
- Teamwork, Staff Support & Collaboration
- Flexibility & Adaptability in Fast-Paced Environments
- Attention to Detail
Certification
- BASIC SAFETY TRAINING - ON BOARD VESSEL
- Fire Prevention and Fire Fighting
- Personal Survival Techniques
- Personal Safety and Social Responsibility
- Elementary First Aid
- Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passengers Spaces
- Anti-Piracy Awareness Training
- World Free Fighting FK1 Association
Timeline
Night Operations Assistant
Tesco Superstore
2025.08 - Current
Supervisor/Manager
Claire's Accessories
2025.06 - 2026.03
Service Team Leader
Morrisons
2023.01 - 2024.12
Front of House Team Member - Japanese Cuisine
Okome
2022.07 - 2022.10
Full Band Singer/Dancer
Maharlika President Hotel
2017.06 - 2017.12
Full Band Singer/Dancer
Manila Beats Club
2017.01 - 2017.04
Solo Singer
M/V Aegean Paradise
2016.05 - 2016.08
Ticketing and Reservation
Satellite Travel Agency
2014.02 - 2014.10
Tourism Department
Pagsanjan Municipal Tourism Office
2011.06 - 2012.04
College - Tourism Management
Philippine Womens University