Summary
Overview
Work History
Education
Skills
Timeline
Generic

Queen Otikwu

United Kingdom

Summary

Compassionate Healthcare Assistant with over 3 years of work experience and a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.

Overview

3
3
years of professional experience
4046
4046
years of post-secondary education

Work History

Support care worker

EVERTON GREEN
Birmingham
03.2024 - Current
  • Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
  • Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
  • Promoted patient independence through encouragement and guidance in performing tasks.
  • Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
  • Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.

Healthcare assistant

Ososa Healthcare
03.2023 - 03.2024
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.

Customer Advisor

Benin Electiricuty Distribution Company
Nigeria
11.2021 - 02.2023
  • Built positive customer rapport through friendly, professional communication.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Followed up customer queries to check provided solutions met expectations.
  • Reached out to established clients to follow up after sales and offer new products and services.
  • Actioned customer feedback to enhance contact centre service provisions.

Education

Bachelor of Science - Accounting

Benue state University
04/2015 - 05.2020

Master of Science - International Business with Human Resource Management

Ulster University
09/2023 - 01.2025

Skills

  • Dementia care training
  • Personal hygiene maintenance assistance
  • Exceptional communicator
  • Clinical record-keeping
  • Patient mobility assistance
  • Monitoring observations
  • Empathy and compassion
  • Infection control procedures
  • Safeguarding knowledge
  • Basic Life Support

Timeline

Support care worker

EVERTON GREEN
03.2024 - Current

Healthcare assistant

Ososa Healthcare
03.2023 - 03.2024

Customer Advisor

Benin Electiricuty Distribution Company
11.2021 - 02.2023

Bachelor of Science - Accounting

Benue state University
04/2015 - 05.2020

Master of Science - International Business with Human Resource Management

Ulster University
09/2023 - 01.2025

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Queen Otikwu