Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

QUEEN OGIDAN

Manchester

Summary

Highly-motivated and compassionate healthcare assistant proficient in delivering safe and quality person centered care, documenting observations and timely escalation of significant concerns with commitment to making service users feel comfortable and secure. Also, an insight loving Data Analyst, who has developed competencies in transforming ordinary data to intelligent output for business decision making activities and transferable skills purposes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Analyst Intern

Jasper Hub Limited
12.2023 - Current
  • Identifying, analyzing and interpreting large datasets to generate insights and trends required for business decision making
  • Cleaning up, formatting and transforming raw data in readiness for core analysis
  • Building interactive dashboards from raw dataset to communicate progress and growth to team members and external stakeholders
  • Using tools such as Excel, PowerBI and SQL to automate routine business tasks for efficiency and accuracy
  • Developing real world problems solving skills.

Care Assistant

Flixton Manor
Urmston, Flixton
07.2023 - Current
  • Delivered safe, quality and compassionate care to service users, offering mobility assistance to support comfort and dignity
  • Monitored supply usage and promptly reported low-stock healthcare equipment and materials to proactively replenish inventory
  • Established and maintained friendly rapport with service users and their families to promote positive health and well being.
  • Treated information regarding service users as confidential following relevant data protection and privacy laws.
  • Provided person centered care to service users such as bathing, dressing and incontinence needs while maintaining dignity, respect and independence.
  • Encouraged independence and transport service users who required mobility support to and from beds, chairs or wheelchairs using principles of body mechanics and appropriate and safe moving and handling equipments such as sling, slide sheet, hoist etc to promote their wellbeing and safety.
  • Provided emotional support to family members during difficult times.
  • Maintained cleanliness of service users rooms and common areas within the facility.
  • Maintained detailed records of daily task performed on service users. monitored health, behavioral and physical changes and promptly reporting any concerns to the registered nurse in charge.
  • Kept detailed records of service users medical histories and care plans, monitored vital signs and timely escalated any issue of concerns to the registered nurse in charge.
  • Provided companionship to service users by talking, listening and engaging in therapeutic activities.
  • Helped maintain a safe environment for all staff members, residents and visitors by adhering to safety measures.
  • Promptly answered residents call bells and responded to requests for assistance with positive attitude.
  • Participated in team meetings to discuss residents progress or any issues that may arise.
  • Actively listened to service users complaints and feedback, actioning improvements to continuously elevate quality of care
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Created safe and positive living situations for service users by communicating with family and other staff about concerns or challenges.
  • Worked closely with clinical staff and colleagues to support therapeutic and behavioral plans for service users.
  • Documented service users status progress and challenges on electronic care app.

Medical Consumables Vendor

Lagos State University Teaching Hospital
Lagos, Nigeria
11.2019 - 05.2023
  • Ensuring PPEs and other medical consumables are timely distributed to appropriate wards and departments
  • Performed periodic audits of vendors' activities to ensure contractual obligations were met.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Ensured compliance with relevant regulations and laws governing vendor relationships.

Associate Consultant

BlackHouse Media Limited
Lagos, Nigeria
02.2018 - 06.2019
  • Oversees the Strategic PR activities for Four brands in the portfolio of Nigerian Breweries (Maltina, Goldberg, Life Continental Beer and 33" Export Lager Beer)
  • Work with a team on Viacom the owners of Nickelodeon, BET, MTV Shuga, MTV Base etc (September- November)
  • Oversees the Strategic PR activities for Multichoice brand activities including BIG Brother Nigeria, Consumer Sales and Promo activities
  • Responsible for creating, improving and developing PR strategies to carry out various campaigns for the brand
  • Analyzed data from multiple sources to develop recommendations for business solutions.
  • Monitored customer service metrics to evaluate effectiveness of current processes.
  • Provided guidance and support to clients on best practices related to the project scope.
  • Develop and manage budget and benchmarking for projects and campaigns
  • Attend in person meetings with client when required
  • Research and monitor the media for interesting stories, themes, issues for potential PR and content opportunities
  • Prepare regular clients reports and work status updates
  • Keep abreast of each clients industry, competition and coverage
  • Issue/crisis management on all brand in our agency portfolio
  • Prepared reports summarizing progress, risks, and issues associated with projects.
  • Collaborated with marketing communications consultants, reviewing and editing all marketing materials to verify accurate branding and industry image.
  • Ensured compliance with organizational policies and procedures when performing consulting services.

Project/ Client Service Executive

Bonne Pensee Limited
Lagos, Nigeria
08.2014 - 11.2017
  • Monitored incoming emails, phone calls, and other communication channels for client inquiries.
  • Identifying clients and customers need through customer engagement
  • Provided customer service support to clients, responding quickly and accurately to inquiries.
  • Created reports on customer feedback and satisfaction levels to aid management decisions.
  • Monitoring competition and gathering marketplace intelligence including: Pricing, sales strategy, and products availability/types
  • Ensured compliance with company policies related to client service standards and procedures.
  • Developed and maintained positive relationships with clients through efficient problem solving techniques.
  • Established business challenges and came up with successful solutions to fix issues.
  • Researched and resolved customer complaints in an effective and professional manner.
  • Performed administrative duties such as filing documents and updating databases accordingly.
  • Maintained accurate records of all transactions including invoices, payments, returns.
  • Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives
  • Developed marketing campaigns aimed at increasing customer loyalty and satisfaction levels.
  • Attended training sessions regularly to stay updated on new product features and industry trends.
  • Maintained client files, compiled reports and organized company resources.
  • Managed client complaints with high level of professionalism and competence.

Education

Bachelor of Science - Mass Communication

Ahmadu Bello University
Zaria, Kaduna Nigeria
10-2012

Diploma - Mass Communication

Ahmadu Bello University
01.2009

Skills

  • Excellent communication skill both written and verbal
  • Time management
  • Patient care
  • Hygiene, health and safety
  • Confidentiality
  • Multi tasking
  • Patient behavior management
  • Team work
  • Monitoring observations
  • Patient relationship building
  • ADL Support
  • Feeding Assistance
  • Compassionate Care
  • Patient Safety
  • Mobility Support
  • Vital Signs Monitoring
  • Emotional Resilience
  • Care Delivery
  • Charting and Documentation
  • Infection Control Procedures

Certification

  • Care Certificate

Timeline

Data Analyst Intern

Jasper Hub Limited
12.2023 - Current

Care Assistant

Flixton Manor
07.2023 - Current

Medical Consumables Vendor

Lagos State University Teaching Hospital
11.2019 - 05.2023

Associate Consultant

BlackHouse Media Limited
02.2018 - 06.2019

Project/ Client Service Executive

Bonne Pensee Limited
08.2014 - 11.2017

Bachelor of Science - Mass Communication

Ahmadu Bello University

Diploma - Mass Communication

Ahmadu Bello University

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QUEEN OGIDAN