QUEEN IFEOMA NWAGBARA
Professional Waitress
North Acton,West London
Summary
Professional and enthusiastic and details-orientated hospitality experience with over 9 years plus of proven success in fast-paced environments. Adopted Influential team leader, exhibit through service delivery techniques, and knowledge of foods and beverages while proactively delegating my tasks as a waitress to safeguard smooth operation. Committed to adhering to health and safety standards while serving as a helpful and positive team member, awarded attitude and the ability to multitask and work well under pressure. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Waitress
Best Western Hotel, Restaurant & Bar
Lagos, Nigeria., Victoria Island
2021.06 - 2024.03
- Outline Welcoming and greeting guests and providing a selection of services in with the guest requirements, report to head waiter
- Key Responsibilities
- Taking food orders and serving guests meals, drinks during meals, Services
- Providing courteous services with professionalism and skill, maintain high presentation and a good quality standard
- Regularly clearing away dirty dishes, used glasses and wiping all surfaces
- Assisting guest with the menu, providing friendly and maximizing positive customer service satisfaction
- Maintaining waiting list as a patrons picking guest calls for room services.
Hostess
Radisson Blu Ikeja
Lagos
2018.05 - 2021.01
- Demonstrated positive attitude and ability to work well under pressure by Collaborating with all restaurant staffs
- Providing top-notch customer service
- Customer relation officer description includes providing useful information
- Assisting guest with reservation
- Addressing any guest complaints, passing compliant to management
- Coordinating kitchen and housekeeper staffs to meet all guest requirement
Kitchen Assistant
Oriental hotel Ozumba
Lagos
2016.01 - 2018.01
- Ensuring the food preparation areas are clean and hygienic
- Washing utensils and dishes, making sure they are stored appropriately
- Helping out in preparation of foodstuffs, peeling, chopping and cooking
- While assisting the kitchen chefs, also i tidy up and prepare the ingredients
- Making sure we are set to deliver excellent customer service to restaurant patrons.
Retail sales assistant
Goodies Supermarket
Lagos
2015.05 - 2016.01
- Providing excellent customer services by greeting, assisting customers in getting the products they need in the shelves
- Understanding product features, pricing, specification, promotions and discounts
- Handling cash, credit card transactions and operating cash registers
- Arranging products so that they may be visible and appealing
- Organizing and cleaning the store
Cleaner
Oriental Hotel
2013.06 - 2015.01
- Wipe down and sanitizing countertops, tables and chairs in the dining area
- Disinfecting high-touch surfaces such as handrails, menus and door handles
- Organizing dishes glassware, and utensils
- Emptying trash bins and recycling containers throughout the restaurant
- Cleaning and sanitizing restroom facilities
- Restocking toilet papers, soap and paper towel as need
- Of medication administration and any other observed side effects
- Keeping track of changes in individual health c
Personal Assistant /Client Admin Personnel
Fisomah Service Limited
2013.01 - 2014.01
- Helping with daily time management
- Running errands as requested
- Scheduling meetings and manage calendars
- Plan travel, including flights, accommodation and ground transportation
- My duties were providing administrative support and managing office queries
- Managing office stock, preparing regular reports, such as expense and office budgets, organizing company
- Records and the administrative point of contact for all employee
Education
Bachelor of Science - Mass Communication
Lagos State University
Ojo Lagos, Nigeria 2009.01 - 2014.05
Diploma of Law - Law
University of Abuja
Abuja, Nigeria 2006.01 - 2008.08
Certificate of Higher Education - Arts
Jefap International Collage
Nigeria 2000.04 - 2005.06
MSc. Tourism & Hospitality -
University of Sunderland In London
South Quay, london 2023.10 -
Skills
KEY SKILLS AND COMPETENCIES
Proficiency in Microsoft office packages (Word excel), as well as excellent knowledge of working with window
Demonstrating effective communication skills through the application of appropriate
Skills while working at various company, develop successful working relation resultantly an advantageous professional network
Team work and collaboration and work diligently with my colleagues, agreed on tasks and completed efficiently,
Group based projects at the University has helped me develop skills in working with team to meet target
- Food and Beverages
- Identifying customer needs
- Customer Services
- Restaurant procedures
- Complaint handling
- Payment Processing
- Cleaning and sanitation
Hubbies
Hobbies:
· I love hospitality in serving people
· Team building
· Interacting with people from diverse culture
· Participating in community
· Research Analyst
· Travelling/Tourism
· Fashion and Sport
· Interest in Computer and Internet Researches
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
MSc. Tourism & Hospitality -
University of Sunderland In London
2023.10 -
Waitress
Best Western Hotel, Restaurant & Bar
2021.06 - 2024.03
Hostess
Radisson Blu Ikeja
2018.05 - 2021.01
Kitchen Assistant
Oriental hotel Ozumba
2016.01 - 2018.01
Retail sales assistant
Goodies Supermarket
2015.05 - 2016.01
Cleaner
Oriental Hotel
2013.06 - 2015.01
Personal Assistant /Client Admin Personnel
Fisomah Service Limited
2013.01 - 2014.01
Bachelor of Science - Mass Communication
Lagos State University
2009.01 - 2014.05
Diploma of Law - Law
University of Abuja
2006.01 - 2008.08
Certificate of Higher Education - Arts
Jefap International Collage
2000.04 - 2005.06