Hi, I’m
Queen Cole
Talent Acquisition Specialist
Leigh-On-Sea,Southend-On-Sea
Summary
Global and Corporate Talent Acquisition Specialist ►Experienced in Leadership, Healthcare and Linguist Hiring ►Production Operative Recruiting and Employee Relations | Improved Employee Retention by 45% at Elis
Overview
8
years of professional experience
Work History
Acacium Group
Talent Acquisition Partner
01.2024 - 06.2024
Job overview
- Analyzing management information and data, posting job vacancies, pre-screening and matching suitable candidates to jobs across multiple NHS Foundation Trusts
- Sourcing qualified candidates from multiple channels such as LinkedIn, Indeed, Recruitment Open Day events, third party referrals and liaison with Contract Managers and Business Partners
- Maintaining a consistent pipeline of new quality candidates and achieving agreed KPIs in relation to candidate attraction
- Assisting with company campaigns and exhibitions, when required and demonstrating understanding for demand and shortage areas to actively prioritiserecruitment activity
- Building candidates trust and engagement by ensuring regular communication and support, in line with any related set KPIs
- Ensuring candidates are informed of all relevant vacancies, reviewing CVs and shortlisting, as well as keeping candidates informed to ensure they remain engaged with Bank Partners throughout the recruitment and on-boarding process
- Working collaboratively with other talent acquisition partners and the on-boarding team to clear suitable candidates in a timely manner
- Ensuring priority candidates are organised and managed efficiently, as well as working together with the bookings team to ensure ongoing engagement of candidates
- Verifying the compliance state of suitable candidates before employment commencement date
- Ensuring candidates are set up for payment before starting their placements and are aware of specific payment process
- Taking ownership of KPIs set by the line manager(s) and working closely with the clinical leads, TA managers and team leaders, business partners and contract managers on a weekly basis, to monitor and achieve set KPIs and successfully drive recruitment activity
- Managing approximately 30 incoming calls and emails per day, as well as processing and closing 50 to 100 tickets on FreshDesk
- Managing other communications via Teams, HireVue and IQX
- Reporting accurately on status of activity when required and ensuring that all activity is recorded appropriately and accurately on IQX.
Peabody
Recruitment Coordinator
07.2022 - 09.2023
Job overview
- Handling approximately 25 to 50 job applications related queries on the phone and via emails, as well as scheduling approximately 15 interviews weekly
- Conducting 15 to 25 pre-employment and right to work checks on a weekly basis, via Gov.co.uk and video calls, and where applicable, with the Home Office
- Forwarding requests and coordinating the set ups of user accounts on HR shared Internal systems and updating details as necessary
- When required, facilitating the coordination and distribution of new starters and leavers emails, communicating company inductions, and providing Induction Checklists for new starters and managers
- Informing the relevant Centre manager(s) of proposed start dates, reasonable adjustments requests, parking arrangements, shift adjustments and delays including cancellations and any other pre-employment adjustment requests
- Managing the DBS process on DDC Online to ensure the right DBS checks and certificates are in place before commencement of employment
- Accounting for accurate file management and document storage of new starter documents
- Supporting HR Advisors with drafting any paperwork required for employee lifecycle changes such as changes to terms and conditions, re-locations, promotions, and maternity leave
- Monitoring shared HR Inbox, directing queries to the relevant department(s), escalating and delegating work to team members and supporting references administration, when required
- Producing and distributing Interview packs, booking meeting rooms and interview slots on PageUp System
- Performing pre-employment and right to work checks via Skype, Zoom or Teams
- Filing new starter forms and ensuring recruitment documentations are properly maintained
- Emailing contracts and offer letters to new starters and secondment agreements to existing employees, on a weekly basis
- Drafting rejection emails, processing leavers and updating the relevant systems for accuracy, completing termination forms and generally ensuring proper archiving of documents is maintained, manually or electronically
- Providing weekly updates to the wider HR team and managers on status of offers, onboarding progression, right to work checks including Home Office communications and start dates
- Working closely with senior HR Advisers and Consultants, HR Business Partners, Payroll team, Shared Services and the Learning and Development teams to ensure successful onboarding of new starters
- Regularly updating all systems including spreadsheets, and portals to maintain accurate data
- Logging purchase orders on IPOS and verifying approvals for sub-contractors and suppliers Invoices
- Updating payment trackers and consulting with sub-contractors and suppliers regarding Invoice queries, as well as performing any other administrative duties, when required.
Elis UK
Recruitment and Employee Relations Advisor
03.2022 - 06.2022
Job overview
- Consulting with production engineers, operations and line managers to establish staff requirements and specific job objectives
- Writing, posting, and managing job adverts and sourcing suitable candidates on Indeed, Facebook and via external agencies
- Arranging and conducting interviews in person, on the phone and Teams, as well as providing lists of shortlisted candidates to hiring managers
- Delivering high quality and consistent Employee Relations advice and support by providing technical training materials to line managers, as required
- Advising and supporting with issues relating to sickness absence, critical illness cover, performance management, access to wellbeing and mental health benefits such as the Calm app, in house therapy sessions, free transportation to work, free breakfasts and snacks days, employee recognition events and awards
- Supporting Business Change initiatives and restructuring; organised one-to one sessions and group workshops between HR representatives, managers and employees to facilitate better relationships and inspire transparency and accountability
- Managed and communicated the expectations of both existing and new employees to people business partners and line management, while maintaining a high level of confidentiality and trust
- Communicating with successful candidates to facilitate onboarding materials and training sessions, collating documentations to ensure legislation requirements are met
- Maintaining a complete record of interviews and new applications
- Staying up to date with existing recruiting methods as well as working collaboratively with my team and other teams across the business to measure weekly KPIs and retain agreed SLAs.
Prestige Network
Talent Acquisition Specialist
01.2021 - 02.2022
Job overview
- Managing the end-to-end recruiting process for all professional positions, from initial outreach to interview and final offer
- Increased staffing efficiency and candidates engagement by nearly 50% through effective colloborations with hiring and project managers to capture specific job requirements for each vacancy, implementing company- wide application forms, automating pre-employment tests and repetitive tasks including tracking systems and reminders for candidates to track application status and complete tasks before submission deadlines
- Developing and implementing creative sourcing strategies using tools such as LinkedIn, Indeed, and PN platform to build and manage unique candidate pipelines
- Ensuring and providing exceptional candidate experience throughout the entire recruitment process to secure candidates’ satisfaction and retention rate at 95%, as well as stakeholders’ engagement at 98%
- Maintaining data integrity, proactively sharing updates with all stakeholders, using insights to continuously improve the recruiting process, as well as establishing timelines, milestones, and expected outcomes.
Department for Work and Pensions
Universal Credit Case Manager
06.2020 - 09.2020
Job overview
- Managing over 150 claimants daily and ensuring smooth set up of individual accounts to promote Universal Credit online services
- Where appropriate, signposting claimants to assisted digital services to enable them access and maintain their account independently or with help of appointees
- Managing appointments and ensuring that claimants understand their next actions and what is required of them
- Demonstrating flexibility to switch between case management or call handling duties in line with customer demand
- Ensuring that queries and issues identified are progressed as fully as possible
- Identifying where special circumstances may apply and making appropriate arrangements such as personal budgeting support, booking for translators, appointees, home visits and if applicable, record unacceptable or/and violent behaviour to protect colleagues and other claimants
- Applying case progression approach to prioritise and clear all work on caseloads as quickly and often as possible
- Working together with colleagues to establish eligibility and entitlement and where appropriate redirecting claimants to Legacy benefits
- Accurately assessing impact of changes across claimants' journey from first assessment period, applying correct measures to generate and complete 'To- do' notifications, gathering, verifying, and reviewing evidence and if required, recalculating payments
- Liaising with and making referrals to colleagues where appropriate including referrals to Decision Makers, the Debt Management team, Work Coaches, Work Capability Assessment team, Fraud, and other Specialist teams to prevent fraud and errors
- Working with Service Improvement Leads to raise issues and made suggestions for improvement to Universal Credit Full-Service Centre, based on reported experiences
- Using Central Payment System to action payments accurately and promptly including assessing and approving advance payments requests and making repayment arrangements suitable for claimants
- Maintaining security and integrity of claimant information through appropriate use of Universal Credit systems, adhering to identity verification, data sharing processes and SS protocols.
Thurrock Council
Children and Adult Social Services Administrative Assistant
09.2016 - 05.2020
Job overview
- Answering queries and forwarding communications across different teams to ensure prompt and efficient response
- Managing team calendars using Microsoft Outlook, booking interviews and meeting rooms, as well as preparing induction packs, organising workshops, conferences and team meetings
- Preparing and distributing presentation materials and agendas to colleagues, sending out reminders, taking minutes of meetings, drafting and forwarding minutes of meetings to team managers for approval
- Working collaboratively with other administrators, social workers, NHS and Essex Police representatives to progress referrals and notifications
- Receiving and progressing referrals from multiple channels such as the councils, the Home Office and Police, members of the public, schools, NSPCC, GPs and other key agencies
- Where necessary, guiding referrers on how to fully and accurately complete the Common Assessment Framework (CAF) form and offering directions on how to securely submit referrals and documentations
- Logging and updating data in the LiquidLogic system and ensuring that information is forwarded to the appropriate practice managers promptly for safeguarding response to be made, as well as managing outcome notifications
- Responding professionally to all requests for information and assistance whether in person or by phone, using discretion to determine appropriateness of requests and adhering to confidentiality and information procedures
- Additionally, providing any other general administrative support to colleagues across all departments, participating in team meetings and personal development training and when required, provided cover for absent colleagues.
Education
University of GreenwichLondon
Bachelor of Arts from Law And Sociology
06.2011
Skills
- Talent Acquisition Specialist
- Student Member of CIPD
- Strong IT skills in Word, Excel and Outlook
- Diversity and Inclusion Initiatives
- Building Strong partnerships
- Employee retention strategies
- Strategic Sourcing
- Applicant tracking
- Social Media Recruiting
- Candidate Sourcing
- Global recruitment
- Applicant Tracking Systems
- Onboarding support
- Interview coordination
Timeline
Talent Acquisition Partner
Acacium Group
01.2024 - 06.2024
Recruitment Coordinator
Peabody
07.2022 - 09.2023
Recruitment and Employee Relations Advisor
Elis UK
03.2022 - 06.2022
Talent Acquisition Specialist
Prestige Network
01.2021 - 02.2022
Universal Credit Case Manager
Department for Work and Pensions
06.2020 - 09.2020
Children and Adult Social Services Administrative Assistant
Thurrock Council
09.2016 - 05.2020
University of Greenwich
Bachelor of Arts from Law And Sociology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Igbo
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
English
Bilingual or Proficient (C2)
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