Queen Chiwakwaka
Support Worker
Dover,Kent
Summary
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make meaningful difference in support work role.
Overview
12
12
years of professional experience
Work history
Support Worker Std NVQ2
LDC Care
Dover, Kent
09.2023 - Current
- Assisted in maintaining clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Supported daily living skills training which increased client self-sufficiency.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Administered medication according to schedule, promoting optimal health outcomes.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Participated in regular team meetings, enhancing quality of care provided.
- Prepared nutritious meals that met special dietary needs of clients.
- Helped achieve patient independence through guided tasks and activities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Health care assistant
Cimas Health Group
Harare, Zimbabwe
02.2016 - 08.2023
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
Support worker
Private Residency
Kwekwe, Zimbabwe
01.2014 - 01.2015
- Provided companionship during outings contributing to active social life for clients.
- Prepared nutritious meals that met special dietary needs of clients.
- Assured safety measures were met to prevent falls or accidents.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Helped achieve patient independence through guided tasks and activities.
- Promoted physical activity through assistance with exercises improving overall health condition of client.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Actively listened to client concerns thus creating comforting environment.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Supported daily living skills training which increased client self-sufficiency.
- Assisted in maintaining clean environment for improved client health.
- Provided transportation for medical appointments, ensuring timely arrival.
Education
NVQ Level 2 - Health and Social Care
Coleman College
UK01.2026
Diploma of Higher Education - Systemic Family Theraphy (counseling)
ZOU
Harare08.2022
Certificate in Nurse Aide - Nurse Aide
Kwekwe Polytechnical College
Kwekwe03.2015
Skills
- Client assessment capabilities
- Assistive technology use
- Elderly assistance proficiency
- Personal care assistance
- Medication Administration
- Learning disabilities support
- Safeguarding
- Record-keeping
- Risk assessment application
- Infection control knowledge
- Self-Management
Additional Information
NVQ level 3 in Health and Social Care
In progress- Expected completion Feb 2026
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Support Worker Std NVQ2
LDC Care
09.2023 - Current
Health care assistant
Cimas Health Group
02.2016 - 08.2023
Support worker
Private Residency
01.2014 - 01.2015
NVQ Level 2 - Health and Social Care
Coleman College
Diploma of Higher Education - Systemic Family Theraphy (counseling)
ZOU
Certificate in Nurse Aide - Nurse Aide
Kwekwe Polytechnical College