Qudsia Mehmood

I draft and process legal documents related to possession proceedings, hearings, and evictions, ensuring full compliance with client mortgage terms and court rules. Handle manual claims processing with a high level of accuracy and attention to detail. Prepare for and assist with court hearings and eviction proceedings, ensuring that cases are procedurally sound and well-documented. Liaise with borrowers, clients, courts, and internal stakeholders to progress litigation and ensure timely case resolution.

This role involves gathering information from past mental, health and educational records as well as present to make prognosis recommendations to family courts. I have to manage patient caseloads to address social work assessments, crisis intervention and care planning. As well as prepare for planned court-related work to support vulnerable individuals.

This position mainly involved conducting client interviews and analysing their case. I prepared thorough, accurate and well-edited documents for cases, client communication and internal needs. I have conducted an interview involving a sexual offender so have been placed under an intense environment. Finally, I gathered my notes from the interview to create client info and case files for review. Then created legal filings to locate persons and compile case information.

I signposted clients to other services which can help them, including family support and housing advice services, and solicitors if the client may be eligible for legal aid. As well as helped clients fill in court forms and statements required as part of their proceedings; and supported clients with note-taking and organising papers during court hearings. This role involved working with people who were in distress and had gone through difficult experiences. I sympathised and communicated effectively with the clients in a way accustomed to the job role.

I have gained invaluable customer service experience through this position, and working for a high-profile company has taught me how to represent a brand consecutively. My role involves managing and independently resolving customer issues and complaints regarding travel plans, government paperwork and booked packages. I track customer information, interactions and trip plans with check-in systems. As well as announce departures and changes to landings. This job brings on much responsibility through the welfare of representing the company positively and dealing with a range of clients that may bring conflict and unique requirements.