Hi, I’m
Quantel Williams
Atlanta, GA,United States
Summary
I have a background in both operations, training, and quality having managed all in my career. I also have experience in leadership development not just leadership specific, but position specific development for trainers, & team leaders, so they can truly be successful in their roles to continue growing towards their future. I am looking for an opportunity to make an impact at a company who wants to invest in their people.
Quantel Williams OPERATIONS MANAGER & TRAINING DIRECTOR with extensive experience in operations and growth with development. Leads teams with integrity and drives impact with skill, development, and focused motivation.
Overview
7
years of professional experience
1
Certification
Work history
VXI GLOBAL SOLUTIONS
TRAINING MANAGER
11 2021 - 01 2022
Job overview
- Leads training department for 6 clients with a team of 8 trainers
- Trainer development, evaluating trainer performance
- Client interactions, implementing effective training methods
- Program development, identifying & assessing training needs
- Developing strategic planning & content development fornew hire classes
- Partner with operations teams for continuous development ofproduction teams
VXI GLOBAL SOLUTIONS
OPERATIONS MANAGER
2020.08 - 2022.01 (1 education.year_Label & 5 education.months_Label)
Job overview
- Managed operations floor for Telco client with 5 Team Leaders, & 75 associates
- Team leader development
- Performance management such as KPIs, ABS, attrition, Etc
- Client relationship management
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
CONDUENT
SUPERVISOR
2017.03 - 2020.08 (3 education.years_Label & 5 education.months_Label)
Job overview
- Managed an operations team in production with a team of 18 associates
- Briefing team on new initiatives, changes to targets, & company news
- Devising work schedules and implementing deadlines
- Ensuring that quality standards are upheld
- Planning workloads, allocating tasks, and monitoring progress against targets
- Coaching behaviors to meet performance targets.
SHORETEK
TRAINING SUPERVISOR
2014.08 - 2017.03 (2 education.years_Label & 7 education.months_Label)
Job overview
- Assisted in managing the training department with 6 clients, andtrainers
- Trainer development in the class & nesting, & KPI
- Management
- Administrative work deadlines follow up
- New Launch for LOBs in sites all over the US and Overseas
- Client interaction, certified for training & master trainer
- Provided up-skill training for up to 70 staff members
- Facilitated information flow between customer service, account management operations, quality assurance, and training to guarantee call center objectives were met.
VXI Global Solutions LLCAtlanta, United States
Associate Director of Training
12 2021 - 06 2024
Job overview
- Researched and analysed market to provide insights for informed decision-making.
- Directed strategic planning initiatives, aligning department goals with broader organisational objectives.
- Managed and supervised team members, providing mentorship and guidance.
- Built key stakeholder relationships to foster collaboration and partnerships.
- Spearheaded cross-functional teams to achieve project milestones and deliverables.
- Assessed project progress, leading department meetings to increase project transparency and communication.
- Coordinated with senior management to communicate and execute strategic directives.
Education
Horry Georgetown Technical College
Associates Degree from Business Management
08/2009 - 05/2012
University overview
- Graduated with distinction
- Honours Society Member
- Cuma Sum Laude Recipient
Skills
- Solutions development
- Productivity improvement specialist
- Process improvement strategies
- Quality compliance procedures
- Resource planning and allocation
- Personable
- High-pressure environments
- Policies and procedures implementation
- Relationship building
- Multi-site operations
- Production reporting
- Operational support
- Department management
Certification
- Project management
- People Management
- Conflict Resolution
- Technically Proficient
- Process Improvement
- Data Analytics
- Microsoft Office Suite
- Solution Oriented
- Leadership Development
- Content Development
- Client Relationship Management
- Emotionally & Socially Intelligent
Timeline
OPERATIONS MANAGER
VXI GLOBAL SOLUTIONS
2020.08 - 2022.01 (1 education.year_Label & 5 education.months_Label)
SUPERVISOR
CONDUENT
2017.03 - 2020.08 (3 education.years_Label & 5 education.months_Label)
TRAINING SUPERVISOR
SHORETEK
2014.08 - 2017.03 (2 education.years_Label & 7 education.months_Label)
TRAINING MANAGER
VXI GLOBAL SOLUTIONS
11 2021 - 01 2022
Associate Director of Training
VXI Global Solutions LLC
12 2021 - 06 2024
Horry Georgetown Technical College
Associates Degree from Business Management
08/2009 - 05/2012