Qira Jewkes

My role at The Henrion Media Centre requires me to provide exemplary service to our students on lens-based courses (not limited to), with a sound knowledge and understanding of the equipment that they require to fulfil their course requirements.

An example of this would be: Providing technical instruction to Photography Students, looking to hire out any of our Nikon Stills Cameras. Basically, showing them the ins and outs of the camera, what accessories are available to them, and are relevant to their projects.

In doing this, this helped me achieve maximum student satisfaction by offering tailored and consistent service. The results of this can be found in our National Student Survey results.

My team and I feel that we have built strong rapport with our students during our service and transactions, helping to capture individual personality by engaging with them on a one-to-one basis; truly getting to understand them and what gets their creative flow going!

Part of my role requires identifying and diagnosing equipment failures and performance issues; seeing if any issues that arise are repairable in-house or require sending off to an out of office repair centre.

Additional notes from within my role:

I am the technician who is in charge up setting up the Dark Room; this includes (but not limited to) - chemistry viability testing, setting out the appropriate chemistry for photographic development, facilitating chemical disposal and electronic testing.

I am the Sports Journalism Photographer for the University of Staffordshire's sports teams. I have done countless outdoor shoots and also shoots in our Virtual Production Suite and Photography Studios.

I am proficient in Photoshop, Light Room & Microsoft Office.

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Coached team members through new or difficult workflows. Delegated tasks to make best use of individuals' skills.

Supported team to overcome new challenges by forecasting knowledge and skills gaps. Reported on team performance to higher leadership, proactively offering action for areas of improvement. Trained staff to resolve complaints appropriately to maintain customer satisfaction. Followed opening, closing and shift changeover procedures for seamless operations. Called out ready-to-go orders, checking customers' receipts to minimise errors. Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.Packaged takeaway food for easy transport by customers or delivery drivers. Served dishes and beverages in convenient packaging to maintain temperatures. Produced high-volume coffee orders quickly and accurately, meeting customer demand. Followed health and safety standards to protect customers from illness and cross-contamination.

Warmly greeted and served customers, promptly processing payments to minimise wait times. Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment. Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation. Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

Created speciality drinks according to exact customer requests and preferences. Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions. Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout. Used cash registers and POS systems to request and record customer orders and compute transactions.Helped meet business needs by working extra shifts.