Qemal Tafciu

• Greeted new customers, discussed specials, and took drink orders.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed strict recipes and drink measurements to minimize product used.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.

I completed one year of University before deciding to leave to focus on gaining work experience. I'm excited about the opportunity to work as a waiter, bartender or in any other role that the company may have available. I have experience in customer service and I'm confident that I can excel in a role that involves managing and supervising.