Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Qamran Sultan

Team Leader

Summary

With over 10 years of experience in warehousing, logistics, and distribution, I bring a strong motivation and a track record of achieving results. My eagerness to contribute my expertise to a supervisory role is fueled by my adeptness at team leadership, problem-solving, and driving operational excellence. I have a proven ability to foster collaboration, improve processes, and ensure the highest standards of productivity. These qualities make me an ideal candidate for a supervisory position, where I can continue to make a significant impact.

Overview

26
26
years of professional experience
5
5
Languages

Work History

Warehouse Team Leader

TVS SCS RICO
04.2024 - Current
  • Supervised warehouse operations by managing employees during shifts.
  • Trained employees on equipment operation and safety protocols.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw daily operations and shipping and handling processes.
  • Created and enforced detailed organisation processes to increase quality and service standards.
  • Acted as liaison between company departments and warehouse teams.
  • Reduced order processing time by streamlining picking, packing, and shipping procedures for faster delivery times.
  • Maintained high levels of quality control to ensure accurate order fulfillment and minimize returns due to errors.
  • Implemented safety protocols to minimize workplace accidents, ensuring a safe environment for all team members.
  • Supported continuous improvement initiatives by identifying areas of inefficiency and proposing practical solutions for improvement.
  • Boosted customer satisfaction rates by consistently meeting or exceeding shipping deadlines through efficient warehouse management practices.
  • Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
  • Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organizing stock.
  • Collaborated with other department leaders to improve cross-functional communication and overall operational efficiency.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet trucks and hand trucks to move heavy boxes.
  • Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organising stock.
  • Promoted a positive work culture by fostering open communication among team members and recognizing individual achievements regularly.
  • Interacted with guests in friendly and knowledgeable way.
  • Prepared and checked outbound shipments for accuracy.

Warehouse Operative

We-Staff Recruitment Agency.
01.2023 - 04.2024
  • Collaborated with other departments to optimise warehouse space and improve overall company performance.
  • Operated pallet trucks and material moving equipment to receive and transport items from various warehouse locations.
  • Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse operative.
  • Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Operated pallet trucks and material moving equipment to receive and transport items from various warehouse locations.
  • Promoted positive work environment, recognising and rewarding team achievements.
  • Increased efficiency in picking and packing processes, employing systematic approaches.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Full-time Carer

Parents Carer
01.2019 - 06.2022
  • Managed nutritional needs of parents by preparing meals, monitoring food intake, and adjusting diets as necessary.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
  • Improved patient well-being by providing compassionate and attentive care.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.

Commis-chef/Prep Chef

Shahi Qila Restaurant
01.2018 - 01.2019
  • Provided excellent customer service
  • Worked closely with waitering staff to ensure that orders were served in an efficient and punctual manner
  • Trained incoming staff regarding the restaurant's procedures, and practices
  • Gained immeasurable experience in multitasking, oral and verbal communication, customer service
  • Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Increased productivity by effectively prioritising tasks according to urgency or complexity during high-pressure situations.
  • Demonstrated attention to detail through precise measuring and accurate execution of recipe instructions, resulting in consistently high-quality dishes.
  • Planned and directed high-volume food preparation in fast-paced environment.

Full-time Carer

Home Care Worker
01.2015 - 01.2018
  • Providing personal care to my mother depending on her needs (assisting her with washing/feeding/dressing etc.)
  • Aiding with other every day or physical tasks, such as shopping, cooking travelling
  • Providing emotional support
  • Keeping her comfortable and at ease at all times
  • Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Administered medications accurately, ensuring proper dosage and timely intake.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Front of House Manager

Kababish Original Grill
01.2014 - 11.2014
  • Responsible for cash transactions
  • Teaching and training new staff
  • Keep staff on task, motivated, focused and there resolve staff conflicts and customer's concerns
  • Customer service – dedication to providing excellent customer service and improving the customer experience are essential qualities
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Demonstrated leadership by keeping up with cleanliness and organisation and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Reduced wait times for customers by optimising seating arrangements and implementing effective table management practices.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Maintained high standards of cleanliness and organisation throughout dining area and front-of-house operations, ensuring welcoming environment.

Team Leader

Tesco
01.2014 - 01.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Motivated team members to surpass their targets, recognising and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as a Team Leader.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Legal Assistant

Optimum Law Solicitors
01.2014 - 06.2014
  • Discussing and negotiating settlements for vehicle and personal injury claims
  • Contacting medical agencies to arrange rehabilitation for clients
  • Collating required information from clients face-to-face and via telephone
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between solicitors and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
  • Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for solicitors review.
  • Interviewed clients to obtain information relevant to cases.

Warehouse Operative

DHL Express
01.2012 - 01.2013
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet trucks and material moving equipment to receive and transport items from various warehouse locations.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Ensured accurate order fulfillment, significantly reducing customer complaints.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Achieved targets for order processing, diligently working to meet daily quotas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Legal Advisor

Accident & Injury Assist
01.2008 - 01.2012
  • Worked fast to complete tasks and meet daily deadlines.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
  • Enhanced client satisfaction with timely and accurate legal advice on various matters.
  • Developed compliance best practices for company.
  • Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
  • Built strong professional relationships with clients by consistently delivering excellent service based on integrity and expertise.
  • Contributed significantly towards diversified revenue streams by expanding the firm's clientele base through strategic marketing initiatives.
  • Drafted and reviewed contracts and other legal documents to support client needs.
  • Negotiated settlements of disputes and litigation.
  • Negotiated settlements with opposing counsel.
  • Explained available courses of action and possible repercussions of cases to clients.

Warehouse Operative

I Force LTD/ Boots Warehouse
01.2006 - 01.2008
  • Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
  • Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operative.
  • Checked packages and merchandise for damage and notified vendors.
  • Played a crucial role in achieving successful annual inventory counts by meticulously organising stock levels beforehand.
  • Ensured accurate order fulfillment, significantly reducing customer complaints.
  • Maintained clean and organised work environment, adhering strictly to health and safety regulations.
  • Enhanced order tracking accuracy, meticulously updating warehouse management system.
  • Streamlined communication with logistics team, ensuring timely dispatch of goods.
  • Boosted inventory accuracy, conducting frequent and detailed stock audits.
  • Reduced processing time for inbound shipments, meticulously organising goods upon arrival.
  • Achieved targets for order processing, diligently working to meet daily quotas.
  • Increased efficiency in picking and packing processes, employing systematic approaches.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Helped train new employees in safe practices and warehouse procedures.

Tool Maker

Tooling 2000 Ltd
01.2003 - 01.2004
  • Ensured accurate measurements for tool making with the use of micrometers, calipers, and other precision measuring instruments.
  • Actively participated in lean manufacturing initiatives to identify and eliminate waste thus achieving sustainable cost reductions.
  • Maintained clear communication with team members throughout projects to ensure all requirements were met accurately and efficiently.
  • Reduced downtime and increased productivity by promptly troubleshooting and resolving technical issues in the manufacturing process.
  • Enhanced workplace safety by regularly inspecting tools and equipment to ensure optimal working conditions.
  • Read and stuck to detailed production schedules.
  • Consistently met deadlines for project completion through effective time management and organisational skills.
  • Participated in cross-functional teams to develop solutions for complex manufacturing challenges that improved workflow speed while maintaining high-quality standards.
  • Seamlessly interacted with quality control team ensuring adherence to specifications and contributing to a reduction in the number of rejected products.
  • Streamlined processes through the development of custom jigs, fixtures, and templates for easier production tasks.
  • Managed proper storage, handling, and labeling of hazardous materials.
  • Collaborated with engineers to design, build, and test new tools for better performance in various applications.
  • Developed new project tooling to meet exact tolerances.
  • Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.

Customer Service Assistant/Security Tagger

Wilko's
01.2001 - 01.2003
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Answered customer questions about product availability and shipment times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Utilised problem-solving skills to address customer queries and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained clean and organized work environment to maintain customer safety.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Automotive Labourer

City Parts
01.1999 - 01.2000
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Performed general housekeeping and cleaning tasks.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Used variety of hand and power tools to complete tasks.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.

Education

Access to Health and Social Care Level 3 Diploma -

South and City Bourneville College
01.2017 - 01.2018

N.V.Q Level 2 - Computer Repair And Maintenance

City College
Birmingham, United Kingdom
01.1999 - 01.2000

A-levels - in Chemistry, Biology and Computer Studies

Cadbury College And Sixth Form
Birmingham, United Kingdom
01.1996 - 01.1998

Including English, Math's And Science

King Edward VI Sheldon Heath Academy
Sheldon Heath Road Sheldon Birmingham West Midland
04.2001 - 01.1996

Skills

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Staff supervision

Interests

I enjoy traveling, which has given me a strong appreciation for logistics and time management Traveling has taught me how to plan, coordinate, and adapt to changing environments, skills that are directly applicable in a warehouse setting

I have a keen interest in reading books on management, logistics, and operational efficiency This hobby allows me to stay updated on best practices and continuously improve my leadership and organizational skills

I enjoy socializing and networking, which has helped me build strong interpersonal skills This hobby has enhanced my ability to communicate effectively with diverse teams, foster positive work relationships, and maintain a collaborative atmosphere in any work environment

Timeline

Warehouse Team Leader

TVS SCS RICO
04.2024 - Current

Warehouse Operative

We-Staff Recruitment Agency.
01.2023 - 04.2024

Full-time Carer

Parents Carer
01.2019 - 06.2022

Commis-chef/Prep Chef

Shahi Qila Restaurant
01.2018 - 01.2019

Access to Health and Social Care Level 3 Diploma -

South and City Bourneville College
01.2017 - 01.2018

Full-time Carer

Home Care Worker
01.2015 - 01.2018

Front of House Manager

Kababish Original Grill
01.2014 - 11.2014

Team Leader

Tesco
01.2014 - 01.2015

Legal Assistant

Optimum Law Solicitors
01.2014 - 06.2014

Warehouse Operative

DHL Express
01.2012 - 01.2013

Legal Advisor

Accident & Injury Assist
01.2008 - 01.2012

Warehouse Operative

I Force LTD/ Boots Warehouse
01.2006 - 01.2008

Tool Maker

Tooling 2000 Ltd
01.2003 - 01.2004

Including English, Math's And Science

King Edward VI Sheldon Heath Academy
04.2001 - 01.1996

Customer Service Assistant/Security Tagger

Wilko's
01.2001 - 01.2003

Automotive Labourer

City Parts
01.1999 - 01.2000

N.V.Q Level 2 - Computer Repair And Maintenance

City College
01.1999 - 01.2000

A-levels - in Chemistry, Biology and Computer Studies

Cadbury College And Sixth Form
01.1996 - 01.1998

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