QAMAR ZAIBUN NISSAN
Doha
Summary
Highly competent and service-oriented management professional with extensive experience across human resources, administration, customer care, and operations in diverse international organisations. Proven ability in policy development, employee relations, service improvement, and team leadership, with strong skills in working within multicultural environments. Proactive, well-organised leader with excellent communication, problem-solving, and decision-making skills, seeking to contribute expertise in a supervisory or managerial role.
Overview
2026
2026
years of professional experience
4045
4045
years of post-secondary education
Work history
Customer Care Manager
Asia Manager Pharmacy
2025 - 2026.02
- Lead day-to-day customer service operations, ensuring consistently high service standards
- Manage and resolve customer complaints, escalations, and special requests
- Monitor customer satisfaction trends and introduce service improvements
- Train staff in communication skills, service excellence, and patient-centred care
Customer Relationship Manager
Vos Shop Ltd
2023 - 2025
- Managed and strengthened customer relationships to ensure high satisfaction and retention
- Handled customer enquiries, complaints, and feedback professionally and efficiently
- Maintained accurate customer records, documentation, and sales data
- Coordinated with management and staff to improve service processes and customer experience
Assistant HR Manager
Ethiopian Airlines
Hong Kong
2017 - 2023
- Coordinated workforce planning and recruitment with departmental managers
- Managed recruitment, selection, onboarding, and employee documentation
- Supported performance management processes and annual salary reviews
- Handled employee grievances and feedback confidentially and professionally
Native English Teacher
Zenith Kindergarten & International Nursery
2012 - 2016
- Delivered engaging English lessons supporting early literacy and communication skills
- Planned age-appropriate lessons and classroom activities aligned with curriculum goals
- Maintained positive communication with parents and staff to support student wellbeing
Guest Service Manager
Heathrow Holideck Airport Lounge
London
2009 - 2014
- Managed daily lounge operations, ensuring a high-quality guest experience
- Supervised and trained front-of-house staff, including rota and performance management
- Handled VIP guests, complaints, and service recovery professionally
- Coordinated with airport and service teams to ensure compliance and smooth operations
Sales Executive Manager
Meuroce Trading Company (MTC)
Hong Kong
2004 - 2009
- Managed sales operations and client relationships supporting business growth
- Supervised sales staff, providing guidance and performance support
- Negotiated with clients and suppliers to ensure efficient order processing
- Prepared sales reports and forecasts for management review
Passenger Services Supervisor
Ogden Aviation Hong Kong Ltd
Hong Kong
1996 - 2004
- Supervised passenger services operations to ensure high customer care standards
- Led and trained front-line staff, coordinating shift rosters and duties
- Managed passenger enquiries, complaints, and special assistance requests
- Liaised with airlines and airport authorities to ensure smooth operations
Education
MBA - Management
International MBA Institute
BA (Hons) - Journalism
University of Westminster
MBA - Management
International MBA Institute
Skills
- Customer Service & Complaint Resolution
- HR Operations & Employee Relations
- Staff Training & Performance Management
- Office & Operations Management
- Conflict Resolution & Staff Motivation
- Stakeholder & Client Communication
- Policy Implementation & Compliance
- Confidential Records & Documentation
- Team Leadership & Supervision
- Multitasking & Time Management
- Microsoft Word, Excel, Outlook, PowerPoint
LANGUAGES
English
Cantonese
REFERENCES
Available upon request
Accomplishments
- Recognised for proactive support of employee wellbeing and staff engagement
- Maintained high standards of confidentiality, integrity, and professionalism
- Contributed to the development and implementation of HR policies and employee handbooks
- Demonstrated strong leadership skills in achieving performance and organisational targets
Timeline
BA (Hons) - Journalism
University of Westminster
Customer Care Manager
Asia Manager Pharmacy
2025 - 2026.02
Customer Relationship Manager
Vos Shop Ltd
2023 - 2025
Assistant HR Manager
Ethiopian Airlines
2017 - 2023
Native English Teacher
Zenith Kindergarten & International Nursery
2012 - 2016
Guest Service Manager
Heathrow Holideck Airport Lounge
2009 - 2014
Sales Executive Manager
Meuroce Trading Company (MTC)
2004 - 2009
Passenger Services Supervisor
Ogden Aviation Hong Kong Ltd
1996 - 2004
MBA - Management
International MBA Institute
MBA - Management
International MBA Institute