Qamar Kalathil
South Queensferry
Summary
Resourceful professional with strong B2B sales experience, account management expertise and a solid understanding of industry trends. Demonstrates agile thinking, advanced product knowledge and a customer service focus to build and maintain long-term client relationships. Proficient in Microsoft Office, multilingual communication and marketing, supporting effective collaboration across diverse stakeholders. Seeking to contribute these skills to drive commercial growth and enhance customer satisfaction in a dynamic organisation.
Offering strong interpersonal and communication skills, with solid foundation in understanding client needs and building relationships. Knowledgeable about conflict resolution and time management, with knack for multitasking and problem-solving. Ready to use and develop relationship-building, negotiation, and organisational skills in Account Management and Client Services.
Overview
26
26
years of professional experience
Work history
Business Client Relations Manager
INMARSERV LTD
2024.11 - 2025.04
- Ensuring client satisfaction with performed services.
- Encouraged client sales, purchases, continued relationship with company
- Ensured timely delivery of projects to enhance client trust.
- Negotiated beneficial agreements for clients' business growth.
- Increased customer satisfaction with effective problem-solving techniques.
- Liaised between clients and company departments for streamlined communication.
Learning Support Assistant
TOWNSEND CHURCH OF ENGLAND SCHOOL
2021.11 - 2024.06
- Working as part of a team of Learning support assistants
- SEN support for children with EHCP in a class of 30 pupils
- 1:1 support for children with EHCP
- Behaviour management
- Daily Volunteering in running the breakfast club for Pupil Premium
- EAL interventions with EAL students.
Teaching and Learning Assistant
NORD ANGLIA (British) INTERNATIONAL PRE-SCHOOL AND KINDERGARTEN HONG KONG
2019.01 - 2020.01
- Liaising with the class teacher in a class of 20 children aged 3-4yrs.
- Supporting and guiding children on academic and extracurricular activities etc (arts and sports)
- Encouraging free play.
- Administrative duties.
- Classroom preparation at the end of each term.
- End of term assessments.
Office Administrative Manager
ZENITH FORTUNE HK
2014.01 - 2019.01
- Responsible for HR duties. Hiring new staff and providing basic training.
- Coordinate office activities and operations to secure efficiency and compliance to company policies across all Asia offices.
- Supervise administrative staff and delegate responsibilities to ensure performance.
- Manage agendas/travel arrangements/appointments etc. for the CEO.
- Support budgeting and bookkeeping procedures.
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary.
- Supervising Shipping Department to ensure the documentation is in compliance as stipulated in Letter of credit and other banking terms.
Part Time at Home
PRIVATE TUTORING
2008.01 - 2019.01
- I taught English grammar, phonics and reading to the younger students. For the older students I helped them with reading comprehension, essay writing, received pronunciation and basic grammar skills to help improve their English language skills and become more confident in applying English in their daily lives at school, home or public.
Administrative officer
KILLIXONS VENTURES LIMITED
2008.01 - 2014.01
- Administrative duties; such as handling telephone calls, arranging meetings, handling all bill payments
- Documentation and Data input for keeping the books up to date
- Negotiating terms and conditions with Vendors to ensure value addition for our customers.
- Arranging inspection and loading off goods before shipment by coordinating with offices / Vendors.
National Immigration Consultant
EMIGRA IMMIGRATION SERVICES HK (Newland Chase)
2007.07 - 2007.11
- Carrying out Local HK immigration casework with direct
- Liaising with the clients.
- Monitoring progress and follow up on completion. Cases covered will include a range of standard corporate and private client applications as well as more complex cases which will be assigned in line with experience and availability of appropriate supervision, if required.
- Managing volume queries and ensuring quality of advice at all times
- Monitoring application and work load deadlines and completing assigned work within the appropriate time frames
- Monitoring visa expiry dates and alerting the clients appropriately
- Ensuring the appropriate client records are established and maintained through our internal case management tool.
- Ensuring all fees and disbursements are invoiced and full payment is received prior to case submission
- Disseminating complex information and conducting research on relevant country information, rules, laws and practices to provide clients with a coherent and structured solution and strategy.
- Providing clients with excellent service (in accordance with company or client specific service levels), responding to email and telephone enquiries in a timely manner and ensuring that advice is comprehensive and accurate.
Playgroup Teacher
BOX HILL (HK) INTERNATIONAL & PRESCHOOL
2005.01 - 2006.01
- To teach a class of 10 students aged 1.5-2 yrs
- Teaching included social skills through interaction with peers during play and snack time, developing their motor skills, phonics through nursery rhymes.
- Prepare learning materials before each class.
English language tutor
CAMBRIDGE LANGUAGE INSTITUTE – Prince Edward
1999.01 - 2001.01
- To teach English to small groups of children aged 5-10 years with supplied teaching materials.
- Conducted Adult English Oral enhancement classes.
Education
Bachelor's degree - English Language studies
Hong Kong Metropolitan University
Certificate - English for Effective Communication I & II
IELTS test - undefined
Skills
- Knowledge of industry trends
- Agile thinking
- B2B sales experience
- Customer Service
- Product knowledge
- Account management
- Microsoft Office
- Resourcefulness
- Multilingual
- Marketing
LANGUAGE SKILLS
Speaking: Native Proficiency in English, Cantonese and Hindi.
Written: English.
REFERENCES
References are available on request.
PERSONAL INTERESTS
In my spare time, I love exploring new places and travelling, reading and meditation.
Timeline
Business Client Relations Manager
INMARSERV LTD
2024.11 - 2025.04
Learning Support Assistant
TOWNSEND CHURCH OF ENGLAND SCHOOL
2021.11 - 2024.06
Teaching and Learning Assistant
NORD ANGLIA (British) INTERNATIONAL PRE-SCHOOL AND KINDERGARTEN HONG KONG
2019.01 - 2020.01
Office Administrative Manager
ZENITH FORTUNE HK
2014.01 - 2019.01
Part Time at Home
PRIVATE TUTORING
2008.01 - 2019.01
Administrative officer
KILLIXONS VENTURES LIMITED
2008.01 - 2014.01
National Immigration Consultant
EMIGRA IMMIGRATION SERVICES HK (Newland Chase)
2007.07 - 2007.11
Playgroup Teacher
BOX HILL (HK) INTERNATIONAL & PRESCHOOL
2005.01 - 2006.01
English language tutor
CAMBRIDGE LANGUAGE INSTITUTE – Prince Edward
1999.01 - 2001.01
Certificate - English for Effective Communication I & II
IELTS test - undefined
Bachelor's degree - English Language studies
Hong Kong Metropolitan University