Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Languages
Timeline
Work availability
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Qamar Hussain

Qamar Hussain

IT Engineer
Harrow,City of London

Summary

Dedicated and experienced EUC Support Engineer with a proven track record of providing high-quality technical support and solutions. Expert in troubleshooting, system administration, and customer service to contribute effectively to a dynamic IT team. Highest wow holder in current Workday.

Overview

22
22
years of professional experience
4
4
years of post-secondary education

Work history

IT Technical Specialist Infrastructure Operation Service

Aviva London
London
- Current
  • Providing escalated technical support to end-users or clients
  • This could involve troubleshooting more complex hardware, software, or network issues that couldn't be resolved at the 1st line level.

Field Support Engineer (DELL)

Getronics
  • Certified Dell Engineer and Desktop Support Contractor
  • Diagnosed and resolved issues with PC’s, laptops, tablets, printers, network switches, and servers.

IT Engineer

Techy Guys
  • Diagnosed and resolved issues with PC’s, laptops, Printers, and mobile devices.

Process Technician (Team Leader)

Nikon Optical UK Ltd
  • Oversaw lens production, inspecting and reprocessing faulty items.

Sales Advisor – Part Time

Clarks Shoes Ltd
05.2002 - 10.2005
  • Welcomed and assisted customers.

Process Technician

Pentax UK Ltd
01.2002 - 11.2003
  • Ensured accurate measurement of solutions for lens production.

Education

ESOL - Mathematics, English and IT -

Stanmore College
09.2001 - 05.2002

Metric – Equivalent to G.C.S.Es - undefined

Government Pilot High School
04.1997 - 05.2000

Skills

  • Proficient in troubleshooting hardware, software, and network issues
  • Mentoring skill trained a chain of Dell engineers in City of London
  • Strong knowledge of system administration tasks, including server maintenance and network configuration
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Familiarity with compliance and security standards, such as GDPR and ISO 27001
  • Proficiency in [specific software/tools relevant to your experience]
  • Proficient in various computer packages including Windows 7, 10, 11, Hyper-V, Active Directory, Office 365/SharePoint, Entra ID and Cloud Computing
  • Knowledgeable in Azure Administrator (AZ-104) Networking, Service Now, Assyst, Remedy, and internet and email systems
  • Hardware diagnosis
  • Expert in disaster recovery
  • Technical documents comprehension

Custom

I am an active participant and spectator in team sports, particularly cricket as the Captain of the Birkbeck College Cricket Club. My interests also include photography, cinema, theatre, reading computer journals, fitness activities, and travel.

Affiliations

  • Gym, Cricket, Movies, Traveling sometime Stand Up Comedy

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Fluent
Arabic
Beginner

Timeline

Sales Advisor – Part Time

Clarks Shoes Ltd
05.2002 - 10.2005

Process Technician

Pentax UK Ltd
01.2002 - 11.2003

ESOL - Mathematics, English and IT -

Stanmore College
09.2001 - 05.2002

Metric – Equivalent to G.C.S.Es - undefined

Government Pilot High School
04.1997 - 05.2000

IT Technical Specialist Infrastructure Operation Service

Aviva London
- Current

Field Support Engineer (DELL)

Getronics

IT Engineer

Techy Guys

Process Technician (Team Leader)

Nikon Optical UK Ltd

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Qamar HussainIT Engineer