Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Qalid Ali

London

Summary

Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback.

Overview

3
3
years of professional experience

Work History

Duty Manager

Snoozebox
London
08.2022 - Current
  • Handled guest complaints to protect brand reputation.
  • Actioned and resolved guest feedback to boost service quality.
  • Met health and safety guidelines to maintain compliant working environments.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Mange to get at least 10 reviews on daily based on Tripadvisor and Google

Senior Guest Relations Agent

Zedwell Hotel
London
02.2022 - 12.2023
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
  • Led team changes and organisational restructures to boost productivity.
  • Implemented staff training programmes to consistently meet guest service standards.

Team Leader

GIG Agency
London
04.2021 - 02.2022
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.

Receptionist

NYX Hotel
London
05.2021 - 09.2021
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Reduced waiting times through effective time and resource management.

Education

Some College (No Degree) - BTEC

Southfields Academy
London
05.2021

Skills

  • Employee development
  • Analytical and Critical Thinking
  • Excellent Communication
  • Dependable and Responsible
  • PPE Compliance
  • Written Communication
  • Microsoft Office
  • Customer relations expertise
  • Hospitality up-selling techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

Duty Manager

Snoozebox
08.2022 - Current

Senior Guest Relations Agent

Zedwell Hotel
02.2022 - 12.2023

Receptionist

NYX Hotel
05.2021 - 09.2021

Team Leader

GIG Agency
04.2021 - 02.2022

Some College (No Degree) - BTEC

Southfields Academy

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Qalid Ali