QAIS MALIK

Logistics Supervisor – Elis (Linen & Washroom Services)

• Acted as deputy to the Logistics Manager, supporting the day-to-day management of logistics operations and stepping in to oversee departmental activities when required.

• Supervised a fleet of service vehicles, ensuring effective fleet management, vehicle utilisation, maintenance scheduling, and operational readiness.

• Ensured full compliance with transport regulations, health & safety legislation, and company operational standards across all logistics activities.

• Managed and monitored logistics-related budgets, including fuel expenditure, vehicle maintenance costs, and driver-related operational costs to ensure financial efficiency.

• Oversaw driver performance and behaviours, using telematics and operational data to promote safe driving practices, reduce fuel consumption, and improve service delivery standards.

• Led route optimisation and planning, ensuring delivery and collection schedules were efficient, cost-effective, and aligned with customer service commitments.

• Maintained a strong customer-centric focus, ensuring service routes and logistics operations supported high levels of reliability, responsiveness, and customer satisfaction.

• Coordinated washroom waste collection and disposal processes, ensuring compliance with environmental and waste management regulations.

• Managed stock levels and inventory control for customer products and service materials, ensuring availability while minimising excess inventory.

• Produced and analysed operational reports and performance analytics, providing insight into fleet efficiency, service levels, cost management, and operational improvement opportunities.

• Set departmental KPIs and reviewed ongoing performance of direct reports to meet business objectives.
• Analysed transportation cost structures, identifying opportunities for consolidation and route optimisation.
• Coordinated with sales and manufacturing departments to ensure timely delivery of products to customers.
• Facilitated cross-functional team meetings to address logistics challenges and develop cohesive solutions.

Production Leader – Elis (Linen Manufacturing Services)

• Led day-to-day production operations within a high-volume linen processing facility, ensuring output targets and service delivery requirements were consistently achieved.

• Maintained strict compliance with health & safety legislation, industry regulations, and company standards, ensuring a safe and legally compliant working environment.

• Responsible for resource and operational planning, including workforce allocation, equipment utilisation, and workflow coordination to maximise productivity and minimise downtime.

• Managed departmental budget responsibilities, monitoring labour costs, consumables, and operational expenditure to maintain cost efficiency.

• Provided people leadership to production teams through coaching, training, and performance management, fostering a culture of accountability and engagement.

• Monitored and managed individual and team performance, setting clear expectations and addressing underperformance through structured improvement plans.

• Drove continuous improvement initiatives to enhance operational efficiency, quality, and throughput within the production process.

• Worked closely with cross-functional departments including maintenance, logistics, quality, and customer service to ensure smooth operational flow and issue resolution.

• Maintained a strong customer service focus, ensuring processed linen met quality standards and delivery timelines to support client satisfaction.

• Promoted environmental stewardship, supporting initiatives to reduce water, energy consumption, and waste within the production process.

• Directed all production phases from initial estimate to final quality check and delivery.
• Implemented lean manufacturing principles, resulting in a 15% reduction in waste and improved efficiency.

Led and supervised a production team (35 staff members) on the Just-In-Time (JIT) assembly line responsible for the manufacture and installation of vehicle headliners.

• Coordinated daily production activities to ensure output targets, takt time requirements, and delivery schedules were consistently achieved.

• Maintained strict quality control standards, ensuring all components met Jaguar Land Rover specifications and automotive manufacturing tolerances.

• Managed workforce allocation, shift planning, and performance monitoring to maximise efficiency and minimise downtime.

• Identified and resolved production issues, implementing continuous improvement and lean manufacturing principles to optimise line performance.

• Ensured adherence to health, safety, and environmental regulations within a fast-paced automotive production environment.

• Conducted team briefings, training, and coaching to maintain high performance and engagement across the production team.

• Collaborated with engineering, quality, and logistics departments to support seamless JIT material flow and production continuity.

• Analysed production data to identify trends, anticipate problems, and implement corrective actions.
• Collaborated with human resources to manage staffing needs, including recruitment, training, and retention strategies.
• Developed and monitored key performance indicators to assess team performance and identify areas for improvement.

Installation, servicing, and maintenance of domestic gas appliances including boilers, cookers, and central heating systems.

• Fault diagnosis and repair of gas heating systems to ensure safe and efficient operation.

• Conducting gas safety inspections and issuing Gas Safety Certificates in accordance with Gas Safe Register regulations.

• Testing gas pipework and appliances for leaks, pressure integrity, and compliance with industry standards.

• Carrying out boiler breakdown repairs and preventative maintenance to minimise system downtime.

• Advising customers on safe appliance usage, energy efficiency, and system improvements.

• Ensuring all work complies with UK gas safety legislation, building regulations, and manufacturer specifications.

• Completing job documentation, service reports, and compliance records accurately.

• Collaborated with construction teams on new builds, designing and installing gas infrastructure.
• Analysed materials after extraction to assist in developing new products.
• Drafted repair quotes and cost estimates, explaining fee structures and required repairs to assist client decision-making.