QAIS ALFREAHAT
Retail Assistant
London
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Host
Nandos UK and Ireland
Battersea , London
2024.01 - 2024.08
- Greeted and directed visitors, creating positive and welcoming first impression.
- Collaborated with kitchen and serving staff for smooth service operations.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly.
- Performed secure, efficient coat check services for guests.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times
Bakery Assistant
Ash-Shami Bakery
Ajloun , Jordan
2022.01 - 2023.04
- Rotated prepared bakery items to maintain appetising, visually appealing displays.
- Operated cash register and handled cash, credit card and check transactions.
- Followed standardised recipes to guarantee product consistency.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Monitored expiry dates and used ingredients accordingly.
- Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
- Weighed, priced and packed baked goods for sale.
- Weighed, boxed and wrapped bakery products.
Guest Service Team Leader
Ajloun Castle
Ajloun , Jordan
2020.01 - 2021.11
- Advised guests of current offers and promotions to upsell services.
- Greeted guests warmly and professionally for positive first impressions.
- Informed guests regarding events and announcements.
- Facilitated check-in and check-out procedures for guests.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Addressed questions, escalating issues and complaints to management.
- Registered guest information on database to maintain accuracy.
- Verified ID and payment methods of guests.
Industrial Year
Kufranjah Water Municipality
Ajloun , Jordan
2018.11 - 2019.11
- Enforced plant safety policies and procedures, minimising accidents and losses.
- Kept plant operational with routine maintenance checks and repairs.
- Used monitoring systems to track and boost productivity.
- Researched and implemented innovative processes to decrease costs and improve product quality.
- Gained in-depth understanding of industry and materials thanks to training and analysis of trends and patterns.
- Verified flow, pressure and temperature settings against specifications.
- Used test equipment and colour analysis standards to analyse water and sewage samples.
Education
SIA Door Supervisor Licence - undefined
Bachelor of Science - Civil Engineering, Water and Environment Engineering
Al-Balqa Applied University
2021.03 - 2022.05
Skills
Customer service
undefinedTimeline
Host
Nandos UK and Ireland
2024.01 - 2024.08
Bakery Assistant
Ash-Shami Bakery
2022.01 - 2023.04
Bachelor of Science - Civil Engineering, Water and Environment Engineering
Al-Balqa Applied University
2021.03 - 2022.05
Guest Service Team Leader
Ajloun Castle
2020.01 - 2021.11
Industrial Year
Kufranjah Water Municipality
2018.11 - 2019.11
SIA Door Supervisor Licence - undefined
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