PYLATE NCUBE
Norwich,NFK
Summary
Dynamic and results-oriented leader with over fifteen years of diverse experience across multiple industries, specializing in equipment operation, quality standards, and safety protocols. Proven ability to integrate seamlessly into any production role while providing hands-on support to team members and fostering a collaborative work environment. Recognized for exceptional service and high-performance leadership, receiving multiple awards from Tesco that demonstrate a commitment to operational excellence and customer satisfaction. Resourceful and organized, possessing strong documentation and compliance skills, along with a semi-skilled background in DIY.
Overview
26
26
years of professional experience
Work History
Operations & Maintenance Engineering Technician
2Sisters Food Group
08.2022 - Current
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Learned wide range of simple and complex techniques from on-the-job training.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Collaborated with cross-functional teams to ensure project requirements were met with high standards.
- Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
- Acquired new certifications that expanded range of tasks I could perform independently.
- Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
- Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
- Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
- Fostered positive work culture by actively participating in team-building activities.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
- Improved equipment reliability by performing regular maintenance and calibrations.
- Performed routine maintenance and replaced worn parts.
- Updated documentation such as technical manuals and equipment maintenance records.
Workshop Service Technician
Greentrees Caravan Store
02.2022 - 08.2022
- Increased productivity by organizing workspace efficiently, enabling faster completion of tasks without sacrificing quality.
- Performed detailed diagnostic tests on faulty equipment, identifying root causes of problems quickly and accurately.
- Streamlined service processes through effective communication between team members and management.
- Supported the development of internal training materials to enhance technician skill sets across the organization.
- Optimized workflow by creating standardized procedures for routine maintenance tasks, saving time for more complex projects.
- Contributed positively to team morale by fostering an inclusive work environment that valued collaboration over competition.
- Worked closely with quality assurance teams to identify and resolve recurring issues, reducing the number of warranty claims and improving overall product reliability.
- Delivered exceptional customer service through clear communication, understanding client needs, and promptly addressing concerns.
- Ensured timely completion of work orders by prioritizing tasks effectively based on urgency and complexity level.
- Collaborated closely with sales teams to ensure smooth delivery of products and services to customers.
- Improved workshop efficiency by implementing preventive maintenance procedures and schedules for equipment.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Read and followed technical documentation to complete accurate repairs.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
Shift Leader
Tesco
05.2012 - 12.2020
- Support Customer Assistants in improving operations and resolving issues to deliver top-notch customer service.
- Team management, training and overseeing professional employee growth .
- Implementing new processes to reduce branch waste.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Assisted in the onboarding of new staff, managing matters such as communicating best practices and training on online.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Handled complaints and a calm and efficient manner, providing appropriate solutions for continued employee satisfaction.
- Managed the opening and closing of stores, managing matters including cash counting.
- Promptly reported issues arising during shifts and inefficient staff to management.
- Conducted staff meetings before shifts to assign tasks to employees and communicate priorities.
- Counted and confirmed products before packaging to minimise errors.
- Revamped positions and workflow based on individual abilities and production targets.
- Closely monitored workplace proceedures to minimise health and safety risks.
- Contributed to performance reviews and appraisals, identifying and clearly communicating areas for further improvement.
- Led inspections to ascertain quality and quantity of incoming materials compared to order documents.
Site Manager
Engen Truck Stop
05.2010 - 01.2012
- Manage and lead the activities of the business.
- Effectively trained four department managers in site safety protocols.
- Interpreted company blueprints and relayed information to team of workers.
- Create focus on key areas of the business and advise directors.
- Perform tasks which are consistent with the running of the business and possible expansions.
- Spearheaded cost control initiatives resulting in noticeable company savings.
- Make recommendations to directors on cutting costs and effective processes.
- Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals.
- Used company policies to provide effective issue resolution between customers and employees.
- Closely evaluated employee performance to ensure staff worked at optimum efficiency, making corrective actions, such as training with underachieving employees.
- Maintained daily communication with clientele to monitor progress.
- Provided inventory management resulting in reduced downtime and maximized revenue.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Created weekly and monthly reports and presentations for management team.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Inspected cleanliness of common areas and offices.
- Assumed responsibility for personnel deployed to work site.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues between employees and customers using company policies.
- Improved team productivity with targeted coaching and performance monitoring.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
Branch Administrator
Marvo Stationery Manufacturers
04.2004 - 11.2008
- Partnered with sales representatives during customer consultation to build agency and customer relations.
- Proactively identified and solved complex strategy problems impacting sales management and business direction.
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
- Provided information on company promotions and specials to customers.
- Networked within business community, attending events to position company and drive new business.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Grew customer base, acquiring new customers and identifying needs to deliver relevant products.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Cultivated relations with customers dealership personnel to drive client retention and long-term growth initiatives.
- Strengthened outreach, developing marketing collateral, including dealer presentations, site sellers and welcome letters to drive interest level.
- Mitigated financial discrepancies, accurately executing budget control and fixing operational documentation.
- Conduct branch sales audit and stock reconciliation.
- Oversee half-yearly stock takes for the branch.
- Reconcile branch expenses and ensure all non-routine expenditure is effectively communicated to the finance department without delay.
- Complied with regulatory guidelines and requirements.
- Effectively resolved conflicts among staff members by utilizing excellent interpersonal skills diplomacy.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
- Commitment to maintaining office organization led to increased productivity among staff members.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Assisted in the development marketing materials such as brochures flyers presentations showcasing branch success stories offerings.
- Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
- Spearheaded special projects as assigned by senior management while adhering to tight deadlines.
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Fostered a positive work environment by promoting open communication channels between team members.
- Coordinated team meetings agendas aimed at enhancing collaboration within the workforce.
- Maintained friendly and professional customer interactions.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Workshop Assistant
Silverton Engineering
02.2000 - 02.2003
- Contributed to a positive working environment, fostering strong relationships among team members.
- Streamlined workshop processes, reducing waste and increasing productivity.
- Recognized areas where improvements could be made within the workshop operations leading to cost savings.
- Established clear lines of communication between colleagues which resulted in an improved understanding of individual duties and responsibilities.
- Assisted team members and customers regarding stock and inventory queries.
- Increased overall workshop safety by implementing proper tool storage and maintenance procedures.
- Liaised with team members to promote public relations strategies.
- Improved workshop efficiency by maintaining a clean and organized workspace.
- Observing and upholding workshop health and safety regulations.
- Assisted in the completion of projects on schedule through diligent work and attention to detail.
- Operating Lathe, Press, Drilling, Bending, Cutting and Grinding machines.
- Provided timely feedback on project progress to supervisors, enabling better decision making throughout the production process.
- Managed resources effectively by optimizing material usage for each project while minimizing waste generated during production processes.
- Supported training initiatives for new employees, helping them acclimate quickly to their roles within the workshop setting.
- Sheet metal working.
- Collaborated with team members to ensure smooth workflow and effective communication.
- Drove company trucks carrying materials and equipment from warehouse to sites.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
- Lubricated and cleaned machines and work tools to maintain optimum performance.
- Mopped, brushed and spread paints, cleaning solutions, or other compounds over surfaces to clean or provide protection.
- Kept work areas clean and organized.
- Adhered to quality assurance, performance and compliance standards.
- Cleared work sites of hazardous items.
- Maintained tools and equipment in good working condition.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Operated variety of power tools and hand tools.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
Education
Certificate of Higher Education - General Engineering
University Of Suffolk
Ipswich2020
L3 Sub Diploma In Engineering Technology - Engineering
East Coast College
Lowestoft, SFK10.2019
L3 Diploma, Advanced Manufacturing & Engineering - Mechatronics Maintenance Engineering
West Suffolk College
Bury St Edmunds, United Kingdom08-2025
Skills
- Collaborative teamwork
- Effective team collaboration
- Detail-oriented approach
- Organizational time strategies
- Workplace organization
- Skilled in operating industrial equipment
- System upkeep
- Electrical system maintenance
- Regulatory compliance knowledge
- Proficient in power tools
- Health compliance expertise
- Workplace safety awareness
- Ongoing enhancement
- Maintenance and repairs
- Regulatory adherence
- Machinery operation
- Mechanical diagnostics
- Scheduled repair activities
- Proficient in hand tools
- Clear and concise communication
- Workplace safety
- Adherence to safety guidelines
- Problem-solving abilities
- Collaborative team development
- Commitment to professional standards
- Data-driven decision making
Affiliations
Union Representative, USDAW
Timeline
Operations & Maintenance Engineering Technician
2Sisters Food Group
08.2022 - Current
Workshop Service Technician
Greentrees Caravan Store
02.2022 - 08.2022
Shift Leader
Tesco
05.2012 - 12.2020
Site Manager
Engen Truck Stop
05.2010 - 01.2012
Branch Administrator
Marvo Stationery Manufacturers
04.2004 - 11.2008
Workshop Assistant
Silverton Engineering
02.2000 - 02.2003
Certificate of Higher Education - General Engineering
University Of Suffolk
L3 Sub Diploma In Engineering Technology - Engineering
East Coast College
L3 Diploma, Advanced Manufacturing & Engineering - Mechatronics Maintenance Engineering
West Suffolk College
Education
other,other,other,other
References
Available on request