Pussanee (Cherry) Dorman
Oldham,Lancashire
Summary
A hardworking, self-motivated, Organized and reliable individual with excellent customer service and communication skills, capable of following instructions accurately and using own initiative. quick thinking with a professional and calm approach, able to prioritize tasks and meet deadline and targets.
Overview
19
19
years of professional experience
Work history
Chef
Mrs.D's Kitchen ( owner/ work for myself )
Oldham, Lancashire
02.2020 - Current
- Developed new recipes for a diverse culinary experience.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Streamlined kitchen operations for enhanced efficiency.
- Maintained high safety standards during food preparation and serving procedures.
- Led successful catering events provided excellent dining experiences for guests.
- Orchestrated seamless kitchen service during peak hours.
- Coordinated prep work, streamlined the cooking process.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Reduced food waste to improve profitability.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Reduced customer complaints by enforcing strict quality control procedures.
- Considered seasonal product pricing and availability when developing new dishes.
- Created estimates of food and labour costs to set accurate operating budgets.
General Manager
The Gardeners Rest
Oldham, Lancashire
10.2011 - 05.2013
- Completed regular bar inventories and daily requisition sheets as requested.
- Routinely checked identification of customers purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Set up bar for operation, obtained cash float and stocked the service bar.
- Set up storeroom and work areas to allow easy access to stock items.
- Effectively and calmly resolved situations with intoxicated guests.
- Regularly cleaned and sanitised the bar area, beer lockers, and refrigeration and storage areas.
- Built guest satisfaction and enjoyment.
Store assistant
Superdrug
Truro, Cornwall
05.2008 - 06.2011
- Arranged displays attractively, driving impulse purchases.
- Handled complaints efficiently, ensuring customer satisfaction.
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Ensured products' freshness by regularly checking and removing expired items.
- Processed transactions swiftly to reduce customer waiting time.
- Carried out price checks accurately for correct billing at the till point.
- Increased sales through suggestive selling techniques.
- Received deliveries timely, ensuring rapid shelf restocking.
- Requested and checked customer IDs at checkout for age-restricted products.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Improved product availability by effectively restocking shelves.
- Packed purchased goods carefully, preventing potential damage.
- Enhanced customer service by responding promptly to queries.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
- Operated cash registers with accuracy and processed cash and card transactions.
Sales assistant
Woolworths
Newquay, Cornwall
11.2007 - 05.2008
- Stocked shelves and supplies and organised displays.
- Developed positive customer relationships through friendly greetings and excellent service.
- Verified that all customers received receipts for purchases.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer enquiries thoroughly and professionally.
Kitchen staff member
Sarla Thai restaurant
Truro, Cornwall
05.2007 - 05.2008
- Utilised knife skills, improving precision and reducing waste.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
- Supported chefs by doing daily tasks promptly.
- Followed health and safety guidelines, ensuring a safe work environment.
- Assisted chef in plating dishes beautifully for exceptional presentation.
- Prepped ingredients prior to cooking for more efficient service times.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Ensured smooth service with effective communication skills.
- Multi-tasked efficiently to meet strict deadlines.
Education
level 2 food hygiene and safety for catering - food hygiene
High Speed Training
OldhamESOL Skills For Life - Advance level English, UK citizenship
Truro College
Truro, CornwallONC - Business Studies
Satit Udomseuska Academy
ThailandSkills
- Customer service specialist
- Expert problem solver
- Friendly
- Calm under pressure
- Able to learn quickly
- Multitasking skills
- Written and communication skills
- Passion for travel and cooking
- Flexible
- Excellent time management skills
- Hardworking
- Can do attitude
- Ambitious
- Happy and loyal worker
- Teamwork
Languages
English, Thai, Spanish, Italian, and Japanese
Fluent
Timeline
Chef
Mrs.D's Kitchen ( owner/ work for myself )
02.2020 - Current
General Manager
The Gardeners Rest
10.2011 - 05.2013
Store assistant
Superdrug
05.2008 - 06.2011
Sales assistant
Woolworths
11.2007 - 05.2008
Kitchen staff member
Sarla Thai restaurant
05.2007 - 05.2008
level 2 food hygiene and safety for catering - food hygiene
High Speed Training
ESOL Skills For Life - Advance level English, UK citizenship
Truro College
ONC - Business Studies
Satit Udomseuska Academy