Naresh Kumar Rout
In Room Dining Supervisor
Dubai,DU
Summary
Capable Food and Beverage Supervisor with solid background in managing In-room dining services. Successfully led teams to enhance guest satisfaction and streamline operations. Demonstrated expertise in coordinating staff efforts and maintaining high standards of service quality.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
In Room Dining Supervisor
Grand Hyatt Dubai
05.2022 - Current
- Increased repeat business through personalized attention to VIP clients'' culinary preferences.
- Maximized employee productivity by providing clear expectations and continuous performance feedback.
- Oversaw scheduling of room service attendants, ensuring optimal staffing levels during peak hours and special events.
- Addressed guest complaints and concerns professionally, implementing solutions to ensure complete satisfaction.
- Basic training to the new join staffs and Acting supervisor (working all over the F&B departments on their needs)
Banquet team leader
Zaabel Hospitality
08.2021 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Restaurant Supervisor
Shakespeare and co.
04.2015 - 06.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
Post Graduation Diploma - Hotel Management
Westin College of Hotel Management
06.2014 - 03.2015
Bachelor of Arts - English, political science, Eduction (honours)
Fakir Mohan University
06.2011 - 03.2014
Intermediate(+2) - Political science, Economics, Eduction, English, Oriya
UN Academi khirkona
06.2009 - 03.2011
Skills
Food safety compliance
Reservation management
Room service coordination
Special requests handling
Order management
Hygiene standards
Point of sale systems
Personal Information
Date of Birth: 06/25/94
Qualifications Skills Abilities
Unknown, Professional, Hindi, Oriya, PGDCA Completed 1 year., Honest, Hardworking, Leadership, Problem solving, Empathy, Time management, Active listening, United Arab Emirates, Play Chess, Swimming, Outing, Travelling
Timeline
In Room Dining Supervisor
Grand Hyatt Dubai
05.2022 - Current
Banquet team leader
Zaabel Hospitality
08.2021 - 03.2022
Restaurant Supervisor
Shakespeare and co.
04.2015 - 06.2021
Post Graduation Diploma - Hotel Management
Westin College of Hotel Management
06.2014 - 03.2015
Bachelor of Arts - English, political science, Eduction (honours)
Fakir Mohan University
06.2011 - 03.2014
Intermediate(+2) - Political science, Economics, Eduction, English, Oriya
UN Academi khirkona
06.2009 - 03.2011
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