PURVA JOSHI
Wembley,Brent
Summary
Results-oriented professional with expertise in leadership, financial budgeting, and digital marketing. Proven skills in recruitment, training, and visa applications, complemented by experience in server administration and social media marketing. Strong problem-solving abilities and adaptability, with a commitment to customer service and safety. Track record of effective team leadership and management, aiming to utilize technical skills in networking and software development for organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work history
ALLOCATION OFFICER
METROLINE LTD
Brentford, Ealing
2026.01 - Current
- Preparation of top sheets, staff on books and Staff Utilisation Statement
- Allocation of spare staff and dealing with staff requests for allocation changes
- Maintaining drivers CPC checks and records and assisting them with trainings
- Dealing with agencies to maintain their drivers and their records
- Handled sensitive information with discretion and professionalism.
- Assisting drivers with queries in their payslips
- Maintaining drivers sicknesses, jury service, leavers, paternity and maternity leaves
- Arranging route learning and maintaining records for new drivers
- To develop and foster sound relationship with platform staff and maintain good communication with other garage employees and managers
- To ensure cost effective utilisation of operating staff, to provide maximum coverage of duties operated from garage
- Upkeep and maintenance of duty postings, work rest day postings and main rotas
- Maintaining communication with schedules departments to ensure correct rota and duty cards are uploaded
- Assisting Operations Manager with any administrative duties as and when required.
- Worked with coworkers to complete required tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responding quickly to meet driver needs and resolve any issues they face
- Committed to delivering excellent service while working in fast-paced environment
- Provide first line management support in absence of Operation Support Managers
- Maintained strict confidentiality through careful and correct storage of drivers documents, in line with internal policies
- Oversee drivers fitness to work when signing on and throughout shift as well as covering duties for two weeks
- Reporting sickness and absence in line with local procedures
- Provide first line management under guidance of Operation Support Managers
- Managing driver performance and reporting where necessary
- Maintain telephone communications with Service Controllers and Engineers. Deploy drivers and buses to support smooth Operation during school term times and school holiday schedules
- Skilled in using various software applications and programs including Microsoft Office, Citrix workspace (DAS Live), Other supporting applications
- Troubleshoot minor problems and reported larger technical issues
- Focused on learning new skills and staying updated with industry changes
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Managed conflict resolution for maintaining peace in facility
- Worked diligently under pressure whilst preserving high-quality output
- Increased operational efficiency by streamlining administrative processes.
Panel GAS
Metroline
Perivale, Ealing
2024.11 - 2025.12
- Worked with coworkers to complete required tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent service while working in a fast-paced environment.
- Provide first line management in the absence of Operation Support Managers
- Oversee drivers fitness to work when signing on and throughout the shift as well as covering duties
- Reporting sickness and absence in line with local procedures
- Provide first line management under the guidance of Operation Support Managers
- Managing driver performance and reporting where necessary
- Maintain telephone communications with the Service Controllers and Engineers. Deploy drivers and buses to support smooth Operation
- Monitor buses and cars in the garage
- The reporting of all incidents and escalating serious incidents to appropriate managers
- Maintain appropriate and accurate logs of all vehicles, drivers, incidents, washing, cleaning, health and safety and environmental
- Skilled in using various software applications and programs including Microsoft Office, DAS Live, Other supporting applications
- Troubleshoot minor problems and reported larger technical issues
- Focused on learning new skills and staying updated with industry changes.
Bus Driver
Metroline
Perivale, Ealing
2023.04 - 2025.12
- As qualified Bus Driver, I am responsible for safe transport of passengers on all Metroline's bus routes
- Being Metroline bus driver is about being professional and driving bus and looking after passengers takes special skill set
- Some of the daily activities include:
- Check bus and log defects in Tranzura App daily
- Bus needs to be roadworthy to ensure passenger comfort and safety
- Depart bus on time from each destination and ensure headways are met so passenger can reach their destination on time
- Greet passengers daily with smile while you are checking their passes
- Ensure to drive safely
- If it is last shift then bring back bus safe to garage
- Metroline who employs almost 6000 people who help carry over one million of their customers across capital every day and also offer training of highest quality to obtainfull D category Passenger Carrying Vehicle licence, Drivers Qualification Card and City & Guilds qualification
- Company Overview: Metroline who employs almost 6000 people who help carry over one million of their customers across capital every day and also offer training of highest quality to obtain full D category Passenger Carrying Vehicle licence, Drivers Qualification Card and City & Guilds qualification
Post Office Counter & Shop Assistant Manager
TechSynnefo Ltd
Abbots Langley, Hertfordshire
2022.09 - 2023.03
- Working for Post Office and shop within and performing wide range of counter and customer services activities
- Meet and greet customers of Post Office and some of major activities include as below:
- Preparing, Receiving and Sending Rems
- Preparing reports to do monthly TP rollover and Weekly BP rollover and Pay station
- Selling stamps which include basic stamps, books, presentation pack according to country specific needs
- Weighing, measuring, and mailing letters and parcels
- Sending mails abroad while following regulations of customs
- Sending urgent or valuable mails which include service of Parcelforce and Royal Mail
- Bill payments of various companies
- Car tax renewals and applying for Vehicle Registration using V11, Logbook and V62
- Sell and Buy Foreign currency
- Sell Travel insurance
- Checking applications for driving licences
- Checking passport applications and providing check and send service
- Banking services like Cash Deposits, Cash Withdrawals, Cheque Deposits
- Dealing with Mail Redirections
- Topping up Electricity Key and Gas Card
- Issuing correct Postal Order as per needs
- Doing true copy of Originals and DBS check service
- Issuing International Driving Permit as per regulations
- Dispatching daily mails with proper reports and cut off
- Declaring daily cash of counter and main stock unit and closing safe properly end of day
- Following security alarm while opening and closing
- Managing staff and rota for week
IT Consultant | Director
TechSynnefo Ltd
2018.06 - 2023.03
- Working for my own IT company where some of major activities for my clients include as below:
- Design web pages including graphics, animation, and functionality to maximise visual effectiveness and facilitate appropriate access using WordPress
- Designs and develops web interfaces for relational database systems
- Establishes methods to ensure appropriate website security and recovery
- Writes and publishes content for website, policy and procedures, contents for contract, offer letters etc
- Developed their main website through WordPress
- Designing animated videos, posters, leaflets, banners using Photoshop and Adobe Spark
Education Consultant
TechSynnefo Ltd
2019.12 - 2022.09
- Recruited students from Overseas for different Universities and Countries
- Helping students with their Visa Applications
- Developed assessment tools for evaluating effectiveness of instruction methods.
- Conducted staff training on curriculum implementation and assessment techniques.
- Coordinated professional development activities for educators on best practices for teaching special populations.
- Researched emerging technologies related to educational software applications.
- Provide necessary advice & guidance to students with their overseas education options and understanding their profile and desired courses
- Assist students on deciding countries/universities/colleges and programmes to opt for
- Help students to build their profile (SOP/LOR/Resume)
- Provide insights on career outcomes based on their preferred options
- Strategize and participate in business development and marketing activities
- Participate in Educational Activities
- Liasing with universities until the student is enrolled for the course
- Preparing the budget for the company and the students so its affordable
- Providing necessary support for the students from the start till the end of the process
- Handling all the Social Media accounts and Company Website while controlling the budget for the necessary marketing for the company
Web Designer
Chosen Care Group Ltd
Ilford, Redbridge
2015.07 - 2018.05
- Worked for care company where some of major activities are as below:
- Design web pages including graphics, animation and functionality to maximise visual effectiveness and facilitate appropriate access using WordPress
- Designs and develops web interfaces for relational database systems
- Establishes methods to ensure appropriate website security and recovery
- Wrote and published content for their website
- Developed their main website through WordPress
- Designing animated videos using GoAnimate, posters, leaflets, banners using different softwares
- Maintaining their server
- Troubleshooting daily IT issues within company including their computers, laptops software and printers
- Worked on an e-Learning project (LMS website)
Customer Service Supervisor
Subway
Wood Green, Haringey
2013.09 - 2015.07
- Being team member and front face for customers duties include as below:
- Handling Cash
- Focus on Sales
- Preparing daily counter such as cutting vegetable, arranging meat in bowls and maintain temperatures
- Baking Bread and cookies in oven
Assistant Manager
Burger King
Chertsey, Surrey
2012.01 - 2013.09
- Duties include Handling Raw materials, Stock Management, Focus on sales profit, maintaining personal files of employees, keeping proper track record of attendance of employees, Providing training to employees, Recruiting employees, Handling Cash, Handling Shift
- Customers used to praise me for my customer service, and I used to get praised by my mangers for my hard work
Back-Office Assistant Manager
Datatech Computers Pvt Ltd
Vadodara, Gujarat
2011.07 - 2011.12
- The duties include to operate Windows desktop OS, Outlook Express, E-mail services, Data Entry in system, Formatting of CPU/Laptop, Installing Different drivers on system, Office Automation, Paper Presentations for customers, Maintenance work of CPU under Supervision of seniors, Maintaining personal files of employees, Keeping a proper track record of attendance of employees, Issuing appointment letters and job confirmation letters to different employees, Maintaining good employee relations
- I was always praised by my staff members for giving good presentation
- My manager used to praise me for maintaining good customer's relationships
Education
Postgraduate Diploma degree - INTERNATIONAL PROJECT MANAGEMENT
LONDON BUSINESS SCHOOL
City of London 2015.01 -
Master's degree - COMPUTER SCIENCE, PASS
ANGLIA RUSKIN UNIVERSITY
Cambridge, Cambridgeshire 2013.01 -
Bachelor's degree - COMPUTER SCIENCE, DISTINCTION
NORTH MAHARASTRA UNIVERSITY
Maharashtra 2011.01 -
Skills
- Responsible
- Team worker
- Outgoing personality
- Financial budgeting
- Proficient in Recruitment, Training and Visa Applications
- Leadership excellence
- Proficient in Windows VISTA & Windows Server 2003
- Networking
- Social Media Marketing
- Server Administration
- Digital Marketing
- Passenger safety
- Passenger assistance
- Time management
- Adaptable to change
- Problem-solving
- Route navigation
- Local traffic regulations
- Weather condition driving
- Attention to detail
- Clear communication
- Self-confident
- Inter-personal skills
- Excellent communicational skills
- Proficient in Windows 2000/7/8/10/XP/Pro
- Proficient in Photoshop & Adobe Illustrator
- Proficient in WordPress
- Proficient in Go Animate & Vyond
- Knowledge in Adobe Premier Pro
- Knowlege in A / N / C /C/ JAVA/ PHP / VBNET/ C#NET
- Passenger interaction
- Clean driving record
- Route planning
- Scheduling adherence
- Defensive driving
- Safety-focused
- Pre-trip inspections
- Customer service
- Multitasking and organization
- Local routes
- Leading team of drivers
- Monitoring Buses / Car Park
- Covering calls / Managing Office / Log Cards
- Good management skills with Service Controller / Engineers
WEBSITE, PORTFOLIO AND PROFILES
http://www.linkedin.com/pub/purvajoshi/81/b51/219
SKILLS GAINED
- Proficient in Windows OS, Photoshop & Adobe Illustrator
- Knowledge in Adobe Premier Pro, Digital Marketing, AWS
- Completed courses in C, C++, VB.NET & C#.NET
- Completed A+, N+, CCNA & MCSE courses
Certification
PCV Licence
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Timeline
ALLOCATION OFFICER
METROLINE LTD
2026.01 - Current
Panel GAS
Metroline
2024.11 - 2025.12
Bus Driver
Metroline
2023.04 - 2025.12
Post Office Counter & Shop Assistant Manager
TechSynnefo Ltd
2022.09 - 2023.03
Education Consultant
TechSynnefo Ltd
2019.12 - 2022.09
IT Consultant | Director
TechSynnefo Ltd
2018.06 - 2023.03
Web Designer
Chosen Care Group Ltd
2015.07 - 2018.05
Postgraduate Diploma degree - INTERNATIONAL PROJECT MANAGEMENT
LONDON BUSINESS SCHOOL
2015.01 -
Customer Service Supervisor
Subway
2013.09 - 2015.07
Master's degree - COMPUTER SCIENCE, PASS
ANGLIA RUSKIN UNIVERSITY
2013.01 -
Assistant Manager
Burger King
2012.01 - 2013.09
Back-Office Assistant Manager
Datatech Computers Pvt Ltd
2011.07 - 2011.12
Bachelor's degree - COMPUTER SCIENCE, DISTINCTION
NORTH MAHARASTRA UNIVERSITY
2011.01 -