Purushottam Ganeshprashad Awasthi
Aurangabad (chh.sambhajinagar),Indian
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
Certification
Work history
Front Office Executive
Lemon Tree Hotels
Chhatrapati Sambhajinagar (Aurangabad MH), India
04 2025 - Current
- Facilitated performance tracking by compiling and reviewing daily reports, logs and contingency lists in PMS.(Protel Software) and Ecobillz.
- Carried out administrative tasks promptly for seamless office functioning.
- Led team front office staff to deliver friendly, engaging and efficient front office service in [102]-room.
- Maintained optimal occupancies, growing property revenue.
- Processed payments swiftly, reducing checkout time for guests.
- Supported team members in handling complex guest enquiries and concerns.
- Maintained orderly reception area, achieving a professional appearance.
- Trained receptionists on credit policy and accounting procedures, reducing account discrepancy.
- Handled luggage storage securely, offering peace of mind to departing guests.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Managed guest bookings for smooth check-in and check-out processes.
- Improved booking system efficiency by integrating latest technology tools.
- Provided detailed information about facilities and services, improving guest experience
- Maintained accurate records, including C-Form registrations and guest information.
- Ensured compliance with local regulations and hotel policies
- Managed room reservations, including processing bookings, cancellations, and modifications.
- - Coordinated with travel agents and online travel agents (OTAs) to ensure seamless bookings and resolve issues.
- - Utilized property management systems (PMS) to manage room inventory and rates.
- Handled group reservations for events and conferences, ensuring seamless execution.
- Coordinated with other departments (Housekeeping, F&B, Events) to ensure smooth hotel operations.
- Handeling Mails (Outlook)
- Attended Momthly Fire Training and member of Emergency rescue team.
- Evacuation Drill
Seniors Guest service Supervisor (Front office)
Lemon Tree Hotels
Aurangabad , Indian
04 2023 - 04 2025
- Trained new employees to ensure adherence to company standards.
- Supervised daily shift operations, ensuring efficient use of resources.
- Managed schedules for optimal staff utilisation during peak hours.
- Stored transaction information securely for thorough financial reference.
- Taken guest feedback, identifying areas for improvement and resolving issues promptly.
Front office Supervisor
Lemon tree hotel Aurangabad
Aurangabad, Indian
04 2022 - 04 2024
- Developed weekly rosters, leading to balanced workload among staff members.
- Provided excellent customer service for improved guest satisfaction.
- Conducted nightly audits in PMS(Night Audit), ensuring accuracy and integrity of guest accounts.
- - Reconciled room rates, taxes, and charges.
- - Verified and balanced guest folios, resolving discrepancies.
- - Generated reports and analyzed data to inform hotel operations.
- Operated point-of-sale systems, handling cash, credit card, and other payment methods.
- Handed Forex /Currency Exchange transiction for International Guest.
- Assisted guests with travel arrangements,Sightseeing package,pick up and drop services.
- Telephone Handelling. handeld Internal and External Calls.
Front office trainee
Lemon tree hotels
Aurangabad, Indian
07 2019 - 04 2022
- Assisted with front desk operations, including check-in/check-out procedures.
- Assisted guests with luggage, ensuring prompt and courteous service.
- - Served welcome drinks, providing a warm and welcoming experience.
- - Greeted guests, making them feel valued and appreciated.
Education
Bachelor Of Science - Graduate
MAULANA Azad College
06/2018 - 04/2021
Higher Secondary Certificate HSC - Science Stream
Vasantrao Naik college of Science
02/2013 - 02/2015
School Secondary Certificate -
Dharmveer Sambhaji school
02/2012 - 03/2013
Skills
- Guest feedback evaluation
- Room inventory management
- Shift briefings
- Occupancy reporting
- Opera PMS knowledge
- Ten-key data entry
- POS software expertise
- Data entry
- Filing experience
- Microsoft Office proficiency
- Payment posting
- Hospitality up-selling techniques
Certification
- Front office Learning and development programmer 101 Completed. year 2020.
- Guest service Excutive programme complted 2025.
- Sign language training
- National Cadet Corpe (NCC) B certficate With A grade 2020.
Languages
English
Advanced
Hindi
Native
Marathi
Native
Timeline
Front Office Executive
Lemon Tree Hotels
04 2025 - Current
Seniors Guest service Supervisor (Front office)
Lemon Tree Hotels
04 2023 - 04 2025
Front office Supervisor
Lemon tree hotel Aurangabad
04 2022 - 04 2024
Front office trainee
Lemon tree hotels
07 2019 - 04 2022
Bachelor Of Science - Graduate
MAULANA Azad College
06/2018 - 04/2021
Higher Secondary Certificate HSC - Science Stream
Vasantrao Naik college of Science
02/2013 - 02/2015
School Secondary Certificate -
Dharmveer Sambhaji school
02/2012 - 03/2013