Purna Kadam
London,United Kingdom
Summary
Enthusiastic and versatile Team Member with over 2 years of fast-paced food service and customer service experience in the UK, backed by a strong global background in relationship management. Proven track record at Popeyes Louisiana Chicken in handling both Front of House (FOH) and Back of House (BOH) operations, maintaining a 95%+ customer satisfaction score, and collaborating with teams of 15+ to boost efficiency. Highly skilled in POS system operation, precise food preparation, and strict food safety compliance, with a dedicated "clean as you go" work ethic. Possesses a calm, approachable, and driven nature focused on customer excellence, swift problem-solving, and seamless team collaboration to meet and exceed brand standards.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
FRONT OF HOUSE & BACK OF HOUSE
Popeyes Louisiana chicken
Hammersmith / Tottenham Court Road, United Kingdom
2024.01 - Current
- Assisted in achieving high customer satisfaction by providing quick and friendly service.
- Supported operations to enhance efficiency and streamline processes.
- Ensured cleanliness through regular and thorough cleaning routines.
- Updated knowledge on food and beverage offerings for better service.
- Aided in resolving customer complaints effectively.
- Collaborated with team of 15-20 staff members to improve table turnover rates during busy periods..
RELATIONSHIP MANAGER
ICICI PRUDENTIAL AMC
Vadodara
2023.02 - 2023.09
- Advised clients on financial strategies, providing tailored solutions to meet unique needs, resulting in 30% increase in portfolio growth over 12 months.
- Managed client portfolio with turnover of ₹50,00,000, ensuring optimal investment performance and strategic diversification.
- Enhanced client relationships, increasing client retention by 20% through personalized consultation and regular follow-up.
- Expanded business sustainably by identifying and capitalizing on new investment opportunities, leading to 15% growth in portfolio size year-over-year.
- Grew portfolio by ₹10,00,000 within 6 months by actively networking and acquiring new SME clients.
- Conducted face-to-face meetings with SME clients, delivering clear financial strategies and building long-term partnerships.
EXECUTIVE
Motilal Oswal financial services ltd
Vadodara
2020.07 - 2023.01
- Conducted extensive market research, analyzing 50+ competitor strategies, leading to actionable insights.
- Identified 5 key growth opportunities, contributing to 15% increase in business expansion.
- Implemented cross-selling strategies, boosting revenue by 20% within six months.
- Applied risk management techniques, reducing financial losses by 10%.
- Improved interpersonal communication, enhancing client retention rates by 25%.
RELATIONSHIP MANAGER
Jhaveri securities ltd
Vadodara
2019.06 - 2020.04
- Analyzed customer data from 500+ clients, providing investment advice that increased portfolio returns by 18% on average.
- Executed 50+ successful trades per month, optimizing profitability and minimizing risk.
- Developed marketing materials that increased customer engagement by 30%, ensuring alignment with brand guidelines.
- Built and managed loyal client base of 200+ high-value customers, increasing retention by 25%.
- Sourced ₹2.5M+ in new business through strategic networking, maximizing investment opportunities.
CUSTOMER SERVICE ADVISOR
Concentrix India pvt. ltd
Vadodara
2018.04 - 2019.05
- Assisted with 100+ customer queries daily, ensuring timely and effective resolution.
- Handled 50+ incoming and outgoing calls per shift, maintaining high level of professionalism and efficiency.
- Strengthened client relationships, leading to 30% improvement in customer retention.
- Improved customer satisfaction scores by 25% by promptly addressing queries and complaints.
- Successfully resolved 95% of complex customer issues within first interaction.
Education
Msc - Digital Marketing with PDP
BPP University
London, Portsoken 2023.10 - 2025.06
Diploma of Higher Education - Accounts & Taxation
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
INDIA 2018.06 - 2019.05
Bachelor of commerce - Commerce
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
India 2015.06 - 2018.04
Skills
- Effective communication
- Problem solving
- Team collaboration
- Sales and upselling
- Positive mindset
- Adaptability
- Professional conduct
- Customer service
- Sales strategies
- POS systems management
- Front of house management
Websites
Certification
- Foundations of Digital Marketing and E-commerce – Google via Coursera (Issued: Feb 2026) Verification ID: 4DVV00EEH33O
- ServSafe Food Safety Certificate – National Restaurant Association (Validity: April 2026 – April 2031) Certificate No: 83042639 | ID: 28599983
Languages
English: Upper intermediate
Hindi: Native
Gujarati: Native
Marathi: Native
Hobbies
I like to play guitar and Cooking new meals.
Timeline
FRONT OF HOUSE & BACK OF HOUSE
Popeyes Louisiana chicken
2024.01 - Current
Msc - Digital Marketing with PDP
BPP University
2023.10 - 2025.06
RELATIONSHIP MANAGER
ICICI PRUDENTIAL AMC
2023.02 - 2023.09
EXECUTIVE
Motilal Oswal financial services ltd
2020.07 - 2023.01
RELATIONSHIP MANAGER
Jhaveri securities ltd
2019.06 - 2020.04
Diploma of Higher Education - Accounts & Taxation
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
2018.06 - 2019.05
CUSTOMER SERVICE ADVISOR
Concentrix India pvt. ltd
2018.04 - 2019.05
Bachelor of commerce - Commerce
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
2015.06 - 2018.04