PUPPALA SHASHANK
18 Metchley Drive, Harborne ,Birmingham,UK
Summary
Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Overview
2
2
years of professional experience
Work History
Guest service associate in HOUSE KEEPING
LEMON TREE PREMIER HYDERABAD
Telangana , India
08.2022 - 05.2023
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Industrial Training
THE GOLKONDA {A Unit of Golkonda Hospitality services and Resorts Ltd}
Hyderabad, Telangana
01.2021 - 04.2021
- Food production
- Food and beverage management
- House keeping
- Front office
- Human resources
- Maintained a professional attitude when dealing with guests, staff and management.
- Responded to and resolved guest issues or complaints.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Hotel Management -
GLOBAL COLLEGE OF HOTEL MANAGEMENT AND CATERING SERVICES
HANMAKONDA TELANGANA05-2022
Board of intermediate education -
CHANAKYA JUNIOR COLLEGE
CHENNUR MANCHERIAL TELANGANA04-2019
Board of secondary education -
CHINNA MUNSHI PUBLIC SCHOOL
CHENNUR,MANCHERIAL, TELANGANA05-2016
Skills
Communication: Public speaking, Active listening, Writing skills
Leadership & Management: Team leadership, Conflict resolution, Decision-making
Problem-Solving: Critical thinking, Analytical skills, Adaptability
Collaboration: Teamwork, Emotional intelligence, Negotiation
DISCLAIMER
- I hereby declare that all the above furnished information is correct and true to the best of my knowledge.
Languages
- English
- Hindi
- Telugu
HOBBIES AND INTERESTS
Sports,travelling,music
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Telugu
Proficient
C2
Timeline
Guest service associate in HOUSE KEEPING
LEMON TREE PREMIER HYDERABAD
08.2022 - 05.2023
Industrial Training
THE GOLKONDA {A Unit of Golkonda Hospitality services and Resorts Ltd}
01.2021 - 04.2021
Bachelor of Hotel Management -
GLOBAL COLLEGE OF HOTEL MANAGEMENT AND CATERING SERVICES
Board of intermediate education -
CHANAKYA JUNIOR COLLEGE
Board of secondary education -
CHINNA MUNSHI PUBLIC SCHOOL