Punit Dev
Dundee,United Kingdom
Summary
Results-driven professional with expertise in strategic planning, business development, and operational improvement. Demonstrates a proven ability to lead team coordination and foster cross-functional collaboration to achieve organisational goals. Skilled in project and event management, stakeholder communication, and relationship building, ensuring seamless execution of initiatives. Committed to driving process enhancements and delivering impactful outcomes that align with long-term business objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Retail Advisor
EE (BT Group)
Dundee, United Kingdom
2025.03 - 2026.03
- Deliver high-quality customer service by understanding clients' needs and recommending suitable products and plans.
- Consistently achieving exceed monthly sales target through effective communication and consultative selling, increased sales by 10%
- Support, daily store operations, including stock management, visual merchandising, and reporting.
- Increased brand reputation by keeping professionalism and resolving customer concern promptly and effectively.
- Collaborate with colleagues to ensure smooth service delivery and enhance in-store customer experience.
Business Development Associate
Lido Learning
Noida
2023.11 - 2024.08
- Produced engaging content for improved customer interaction and engagement.
- Enhanced brand visibility by implementing innovative marketing strategies.
- Collaborated with sales team, achieving increased revenue generation.
- Being able to handle unexpected challenges and protect organisations reputation
Customer Support Associate
Energiser
Noida
2022.01 - 2023.11
- Excellent listening skills when interacting with customers, leading greater understanding of their needs.
- Demonstrated strong problem-solving abilities when resolving customer complains effectively.
- Resolved customer queries by using in-depth product knowledge.
- Enhanced customer satisfaction by providing prompt and effective solutions
Business Management Trainee
Thailand (Internship)
, Thailand
2025.06 - 2025.08
- Completed 8-week international internship focusing on core business management practices and organization operations.
- Assistant management in conducting marketing research, showing process improvements, and supporting client relationship initiatives.
- Collaborated with cross functional team to enhance efficiency and streamline communication across departments.
- Gained practical exposure to international business operations, leadership, coordination, and multicultural teamwork.
- Develop, developed adaptability, analytical, thinking, and presentation skills in dynamic global business environment
Hotel Management Trainee
India (Internship)
Goa, India
2019.05 - 2019.11
- Contributed to team productivity by taking diligent meeting notes.
- Supported management tasks to streamline daily operations.
- Streamlined workflow, and improved output quality.
- Adapted to new situations and learned new skills quickly.
- Took part in training and seminars to enhance skills and promote growth.
Education
MSc - Management
University of Dundee
Dundee, United Kingdom 2024.09 - 2025.09
Bachelors - Hotel Management and Catering Technology
Government Institute of Hotel management
Dehradun, India 2017.08 - 2021.01
Skills
- Strategic planning and business development
- Team coordination and cross-functional collaboration
- Project and event management
- Stakeholder communication & Relationship building
- Operational & Process Improvement
Certification
CMI level 7 Certificate in Strategic Management and leadership Practice (Chartered Management Institute)
INTEREST AND ACTIVITIES
Public speaking, reading business articles, recreational sports.
EVENT MANAGEMENT
- Event head, Raw entertainment and co.
- Conducted and managed several events like, wedding event, corporate event, government event, and automobile event.
- Closely took care of the event and making it successful.
- Supervising and checking all the activities related to the events.
Timeline
Business Management Trainee
Thailand (Internship)
2025.06 - 2025.08
Retail Advisor
EE (BT Group)
2025.03 - 2026.03
MSc - Management
University of Dundee
2024.09 - 2025.09
Business Development Associate
Lido Learning
2023.11 - 2024.08
Customer Support Associate
Energiser
2022.01 - 2023.11
Hotel Management Trainee
India (Internship)
2019.05 - 2019.11
Bachelors - Hotel Management and Catering Technology
Government Institute of Hotel management
2017.08 - 2021.01