Puneet Kour
Epping
Summary
Results-oriented quality control professional with expertise in inbound operations and team management. Skilled in administration and customer service, with advanced knowledge of Microsoft Office and Warehouse Management Systems. Ensures high data entry accuracy and fosters strong client relationships to drive operational efficiency.
Overview
5
5
years of professional experience
Work history
Cashier
K&S Fuels
2026.03 - Current
- Packaged customer items carefully, ensuing merchandise safety.
- Assisted customers with enquiries to enhance their shopping experience.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
- Maintained clean and organised workspace to ensure efficient service.
- Resolved customer complaints professionally leading to higher retention rates.
- Greeted each customer warmly, creating a friendly shopping environment.
- Coordinated with team members for smooth shift transitions.
Warehouse Administrator
GXO Logistics
Harlow, UK
2025.04 - 2026.02
Care Assistant
DE VE CARE
EAST LONDON
2025.01 - 2025.03
- Promoted independence among elderly clients by assisting with daily living activities.
- Established trusting relationships with patients through consistent support and quality care.
- Maintained clean and hygienic living environments to ensure comfort and safety for residents.
- Engaged in respectful communication, upholding dignity of individuals in care.
- Documented all care provided, ensuring accurate and timely record-keeping.
- Delivered personalized care and support to enhance residents' quality of life.
- Prepared and served nutritious meals tailored to diverse dietary requirements.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
Counsellor
APEX GLOBAL(CANAM CONSULTANTS)
India
2023.12 - 2024.10
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and zoom.
- Demonstrated warm, welcoming and companionable service, communicating effectively with people to understand their needs.
- Maintained strict administrative records
- Listened carefully, asked questions and confirmed understanding of clients situation and needs.
- Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
Office Co-ordinator
BANSAL CLASSES
India
2022.08 - 2023.09
- Trained and supervised a team of educators and support staff, enhancing their teaching strategies and professional development.
- Managed enrolment processes, ensuring seamless registration experiences for new and returning students.
- Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Completed regular performance reviews and advised employees on potential improvements.
Cashier
AA TRADERS
India
2021.01 - 2022.06
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Monitored stock levels at checkout areas and requested restocks to maintain product availability.
- Assisted customers with specific item requests, providing knowledgeable product advice to enhance their shopping experience.
- Advised customers on purchasing decisions, ensuring they found suitable products.
Education
B.Sc - Library and Information Science
Indira Gandhi National Open University
B.Sc - Food Science
Cluster University of Jammu
Skills
- Point of Sale Operations
- Cash Handling
- Sales Transactions
- Customer Service
- Customer Engagement
- Inventory Management
- Data entry
- Microsoft Office Suite
- Customer Loyalty
- Effective communication skills
- Administration
- Effective communication skills
Affiliations
- DANCING
- LISTENING MUSIC
- TRAVELLING
- LEARNING NEW THINGS
- EXPLORING NEW THINGS
Languages
English
Punjabi
Hindi
Timeline
Cashier
K&S Fuels
2026.03 - Current
Warehouse Administrator
GXO Logistics
2025.04 - 2026.02
Care Assistant
DE VE CARE
2025.01 - 2025.03
Counsellor
APEX GLOBAL(CANAM CONSULTANTS)
2023.12 - 2024.10
Office Co-ordinator
BANSAL CLASSES
2022.08 - 2023.09
Cashier
AA TRADERS
2021.01 - 2022.06
B.Sc - Food Science
Cluster University of Jammu
B.Sc - Library and Information Science
Indira Gandhi National Open University